Floor Lead: Elevate Customer Experience & Drive Sales

ABERCROMBIE AND FITCH; Greater London; On-site; GBP 22,000 - 30,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Brand Affiliate opportunity

Training and Development

Global Team culture

Job summary

Abercrombie & Fitch Co. is seeking a Part-Time Key Lead to act as floor supervisor, guiding Brand Reps and Stock Associates while ensuring outstanding customer experiences and daily sales.

You will open/close, operate POS systems, fulfill Omni-Channel orders, and maintain visual displays on the selling floor. The role emphasizes leadership without requiring prior supervisory experience, with a strong focus on customer service, teamwork, fashion awareness, and flexible scheduling to cover

Qualifications

• High School Diploma/G.E.D. preferred.
• Retail experience preferred (minimum 1 year).
• Strong customer focus with exceptional interpersonal skills.

Responsibilities

• Lead opening and closing routines.
• Operate register/POS systems accurately.
• Fulfill Omni-Channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture.

Skills

Customer service

Retail experience

Communication skills

Team collaboration

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Part-Time Key Lead to act as floor supervisor, guiding Brand Reps and Stock Associates while ensuring outstanding customer experiences and daily sales.

You will open/close, operate POS systems, fulfill Omni-Channel orders, and maintain visual displays on the selling floor. The role emphasizes leadership without requiring prior supervisory experience, with a strong focus on customer service, teamwork, fashion awareness, and flexible scheduling to cover