Floor Lead: Drive Experience & Store Performance

Hollister Co; Norwich; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Sales bonus

Merchandise discount

Flexible schedule

Career advancement

Associate assistance

Brand affiliate

Training and development

Global team

Job summary

Abercrombie & Fitch Co. (Hollister Co.) in the United Kingdom is seeking a Key Lead to supervise on the shop floor, coach Brand Reps and Stock Associates, and drive store performance through customer experience and team achievement of daily sales.

You will open/close, manage POS, fulfill omni-channel orders, and keep product displays aligned with brand standards. The role demands energy, initiative, and strong communication.

Qualifications

• High School Diploma or GED preferred.
• At least 1 year of retail experience preferred.
• No supervisory experience required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal and communication skills.

Responsibilities

• Perform opening and closing routines.
• Operate register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.

Skills

Strong customer focus

Exceptional interpersonal skills

Strong communication skills

Energetic, outgoing, assertive

Adaptability and flexibility

Detail-oriented

Proactive thinking

Retail experience

POS systems

Education

High School Diploma

Tools

POS systems

Job description

Abercrombie & Fitch Co. (Hollister Co.) in the United Kingdom is seeking a Key Lead to supervise on the shop floor, coach Brand Reps and Stock Associates, and drive store performance through customer experience and team achievement of daily sales.

You will open/close, manage POS, fulfill omni-channel orders, and keep product displays aligned with brand standards. The role demands energy, initiative, and strong communication.