Floor Lead & Customer Experience Coach

Abercrombie & Fitch Co.; Glasgow; On-site; GBP 25,000 - 32,000; Full time

Job summary

Abercrombie & Fitch Co. in the United Kingdom seeks a Key Lead to steer in-store performance by supervising Brand Reps and Stock Associates, delivering coaching and ensuring smooth daily operations.

You will drive customer experience, maintain visual displays, handle opening/closing routines, operate POS, fulfill omni-channel orders, and protect store assets while upholding brand culture. This role sits on the store leadership team and requires hands-on leadership, strong communication, and a

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Job description

Abercrombie & Fitch Co. in the United Kingdom seeks a Key Lead to steer in-store performance by supervising Brand Reps and Stock Associates, delivering coaching and ensuring smooth daily operations.

You will drive customer experience, maintain visual displays, handle opening/closing routines, operate POS, fulfill omni-channel orders, and protect store assets while upholding brand culture. This role sits on the store leadership team and requires hands-on leadership, strong communication, and a