Floor Lead: Customer Experience & Sales Coach

ABERCROMBIE AND FITCH; Sheffield; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Sales bonus

Merchandise discount

Flexible schedule

Career growth

Assistance program

Brand affiliate

Training & development

Global team culture

Job summary

Abercrombie & Fitch Co. in the United Kingdom is seeking a Key Lead to guide in-store teams, ensure top customer experience, and drive daily sales through hands-on supervision and role-model behavior.

You will perform opening/closing routines, operate POS, fulfill OMNI channel orders, maintain visual displays, analyze reports, protect assets, and represent the brand values on the shop floor. This role offers a flexible schedule and growth opportunities.

Qualifications

• High School Diploma or equivalent preferred.
• Retail experience of at least 1 year preferred.
• Strong customer focus and communication skills required.
• Energetic, outgoing, and assertive with initiative.
• Ability to balance multiple tasks and adapt to change.

Responsibilities

• Open and close routines.
• Operate Register/POS systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reports to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and culture on the floor.

Skills

Customer service

Communication

Team supervision

Visual merchandising

Education

High School Diploma

Tools

POS systems

Job description

Abercrombie & Fitch Co. in the United Kingdom is seeking a Key Lead to guide in-store teams, ensure top customer experience, and drive daily sales through hands-on supervision and role-model behavior.

You will perform opening/closing routines, operate POS, fulfill OMNI channel orders, maintain visual displays, analyze reports, protect assets, and represent the brand values on the shop floor. This role offers a flexible schedule and growth opportunities.