Floor Lead — Customer Experience & Sales Coach

Abercrombie & Fitch Co.; United Kingdom; Remote; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Career Advancement Opportunities

Associate Assistance Program

Brand Affiliate Opportunity

Training and Development

Job summary

Responsibilities include opening/closing routines, POS usage, Omni Channel fulfillment, product knowledge, and maintaining visuals. The role emphasizes leadership on the sales floor, brand representation, and on-going training.

Qualifications

• Education: High School Diploma / GED equivalent preferred.
• Retail experience of 1+ year preferred.
• No required supervisory/management experience.
• Strong customer focus and communication skills.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill Omni Channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the Brand and uphold company culture and values.

Skills

Customer service

Interpersonal skills

Communication skills

Fashion knowledge

Energetic outgoing

Initiative

Adaptability

Education

High School Diploma/G.E.D. equivalent

Job description

Responsibilities include opening/closing routines, POS usage, Omni Channel fulfillment, product knowledge, and maintaining visuals. The role emphasizes leadership on the sales floor, brand representation, and on-going training.