Floor Lead: Customer Experience & Sales Coach

Hollister Co; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Quarterly sales bonus

Merchandise discount

Flexible schedule

Career advancement

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates and ensuring excellent customer experiences on the sales floor.

You will drive store performance through customer focus, product knowledge, and effective team leadership, with responsibilities spanning opening/closing routines, POS operations, visual displays, and inventory control.

Qualifications

• High School Diploma or GED equivalent preferred.
• Retail experience is preferred (1+ year).
• Strong customer focus with outstanding interpersonal skills.
• Excellent communication and team leadership abilities.
• Ability to adapt, multi-task, and be detail-oriented.

Responsibilities

• Perform opening and closing routines.
• Operate POS and process Omni-Channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Protect store assets and manage inventory.
• Represent the brand with professionalism and culture on the floor.
• Lead and coach Brand Reps and Stock Associates on daily tasks.

Skills

Customer service

Communication

Leadership

Sales oriented

Visual merchandising

Education

High School Diploma/G.E.D. preferred

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates and ensuring excellent customer experiences on the sales floor.

You will drive store performance through customer focus, product knowledge, and effective team leadership, with responsibilities spanning opening/closing routines, POS operations, visual displays, and inventory control.