Floor Coach: Lead Team & Customer Experience

Nike; Cannock; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports and fashion company in Cannock seeks a Floor Manager to enhance consumer service and support team performance. The role involves managing daily operations, coaching staff, and ensuring compliance with brand standards. Candidates should have significant retail experience with strong leadership skills. NIKE offers competitive benefits, including performance bonuses, discounts, and a supportive environment for professional development.

Benefits

Competitive compensation

Quarterly performance-based bonus

Generous employee discounts

Qualifications

• Four years customer service and/or retail experience, at least one of those years in a Floor Manager function.
• Ability to coach and develop a strong team.
• Effective communicator and brand ambassador.
• Flexible with scheduling and available to work retail hours.

Responsibilities

• Deliver exceptional consumer service ensuring a premium brand experience.
• Coordinate, coach, and motivate employees.
• Support the management of daily business to achieve sales targets.
• Ensure compliance with NIKE standards and guidelines.

Skills

Customer service experience

Team coaching and development

Effective communication

Innovative leadership

Job description

A leading sports and fashion company in Cannock seeks a Floor Manager to enhance consumer service and support team performance. The role involves managing daily operations, coaching staff, and ensuring compliance with brand standards. Candidates should have significant retail experience with strong leadership skills. NIKE offers competitive benefits, including performance bonuses, discounts, and a supportive environment for professional development.