Flexible Hours: Trainee Customer Excellence Specialist

JobStart Scheme; Derry/Londonderry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A customer service opportunity in Derry/Londonderry seeks a Trainee Customer Excellence Representative to provide high-quality support to customers. Responsibilities include managing queries, resolving issues, and maintaining accurate records in CRM systems. Candidates with experience in customer service will be preferred. The role offers flexible working hours and a temporary contract with competitive hourly rates.

Qualifications

• Experience in customer service roles preferred.
• Strong communication skills are essential.
• Ability to work effectively with a team.

Responsibilities

• Handle customer enquiries through various channels.
• Record and update customer interactions in CRM.
• Monitor customer satisfaction and resolve issues.

Skills

Good communication skills (verbal and written)

Competent computer skills with ability to learn CRM systems

Ability to organise workload and manage time effectively

Analytical thinking and attention to detail

Willingness to learn

Experience in customer service, call centres, or retail

Knowledge of CRM or ticketing systems (HubSpot)

Familiarity with complaint-handling processes

Tools

HubSpot

Job description

A customer service opportunity in Derry/Londonderry seeks a Trainee Customer Excellence Representative to provide high-quality support to customers. Responsibilities include managing queries, resolving issues, and maintaining accurate records in CRM systems. Candidates with experience in customer service will be preferred. The role offers flexible working hours and a temporary contract with competitive hourly rates.