Flexible-Hours Community Gateway Clerical Officer

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Annual leave 27–33 days

NHS Pension Scheme

Eye tests & health checks

Gym discount

Bike loan scheme

Salary sacrifice car scheme

Wellbeing support

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a friendly Community Gateway Clerical Officer to join Crickets Lane Clinic in Ashton-under-Lyne. You will be the first point of contact for public and agency enquiries about District Nursing queries, handling calls, emails, and referrals.

The role is 37.5 hours per week, Monday to Friday 08:00–18:00 with one Saturday in six 09:00–17:00, and a comprehensive benefits package including NHS Pension and flexible working.

Responsibilities

• Deal directly with routine queries as a “first point of contact” for members of the public and agencies with District Nursing health queries.
• Using agreed algorithms, re-direct members of the public and agencies to the appropriate team or department.
• To provide simple information and advice to members of the public and other agencies to help resolve their queries.
• To receive queries through email, referral systems and by phone.
• To be able to judge where a situation may need emergency or urgent intervention, and to refer this on to the Senior Supervisor/relevant team as appropriate.
• To complete any necessary information or documentation on EMIS to allow for referrals to be made.
• To work as part of a high functioning team.

Job description

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a friendly Community Gateway Clerical Officer to join Crickets Lane Clinic in Ashton-under-Lyne. You will be the first point of contact for public and agency enquiries about District Nursing queries, handling calls, emails, and referrals.

The role is 37.5 hours per week, Monday to Friday 08:00–18:00 with one Saturday in six 09:00–17:00, and a comprehensive benefits package including NHS Pension and flexible working.