Community Gateway Clerical Officer

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Annual leave 27–33 days

NHS Pension Scheme

Eye tests & health checks

Gym discount

Bike loan scheme

Salary sacrifice car scheme

Wellbeing support

Job summary

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a friendly Community Gateway Clerical Officer to join Crickets Lane Clinic in Ashton-under-Lyne. You will be the first point of contact for public and agency enquiries about District Nursing queries, handling calls, emails, and referrals.

The role is 37.5 hours per week, Monday to Friday 08:00–18:00 with one Saturday in six 09:00–17:00, and a comprehensive benefits package including NHS Pension and flexible working.

Responsibilities

• Deal directly with routine queries as a “first point of contact” for members of the public and agencies with District Nursing health queries.
• Using agreed algorithms, re-direct members of the public and agencies to the appropriate team or department.
• To provide simple information and advice to members of the public and other agencies to help resolve their queries.
• To receive queries through email, referral systems and by phone.
• To be able to judge where a situation may need emergency or urgent intervention, and to refer this on to the Senior Supervisor/relevant team as appropriate.
• To complete any necessary information or documentation on EMIS to allow for referrals to be made.
• To work as part of a high functioning team.

Job description

Band 2 - 37.5 hours - Permanent

We are looking for an enthusiastic individual to join our Community Gateway Service. The Community Gateway Service are the first point of contact for members of the public and agencies making initial contact with the District Nursing Service.

What is a Community Gateway Clerical Officer?

They are the first point of contact for members of the public and agencies with District Nursing health queries. They facilitate a contact assessment service for this first point of contact, in an approachable and responsive manner. They provide simple information and advice to members of the public and other agencies to help resolve queries. They receive queries over the telephone, referral system or email and ensure that any necessary information is completed on EMIS in a timely manner to allow a referral to be made.

This post will be based at Crickets Lane Clinic, Crickets Lane Ashton u Lyne.

The contracted hours for this post are 37.5 hours Monday to Friday between the hours of 08:00 and 18:00. Cover is also required one Saturday in six between the hours of 09:00 and 17:00.

Main duties of the job

• To deal directly with routine queries as a “first point of contact” for members of the public and agencies with District Nursing health queries.
• Using agreed algorithms, re-direct members of the public and agencies to the appropriate team or department.
• To provide simple information and advice to members of the public and other agencies to help resolve their queries.
• To receive queries through email, referral systems and by phone.
• To be able to judge where a situation may need emergency or urgent intervention, and to refer this on to the Senior Supervisor/relevant team as appropriate.
• To complete any necessary information or documentation on EMIS to allow for referrals to be made.
• To work as part of a high functioning team.

Working for your organisation

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Nicola Schofield, Job title: Senior Admin Supervisor, Email address: [e-mail], Telephone number: 07884 371042. Sue Macfarlane Business Admin Coordinator 07920 251332