Fleet Uptime Specialist - Customer Experience & Support

Ford & Slater Peterborough; Devizes; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

In-house & manufacturer training

25 days holiday

Team events

Recognition program

Job summary

DAF Fleet Services in Devizes is hiring a Customer Uptime Controller to join a skilled team driving uptime for customer fleets. You will manage the Vehicle Off Road (VOR) status, coordinate with the dealer network, and communicate proactively to keep vehicles available.

The role offers a base salary of £30,000–£33,000, a quarterly bonus up to £1,500 (up to £6,000 annually with team targets), and in-house and manufacturer training.

Qualifications

• Proven track record of providing outstanding customer service.
• Excellent written and verbal communication skills.
• Strong IT literacy and proficiency with email/phone usage.

Responsibilities

• Manage uptime for the customer fleet and VOR progress.
• Coordinate with DAF dealer network to resolve issues.
• Communicate proactively to keep customers informed and minimize downtime.

Skills

Customer service

Communication skills

IT literacy

Organizational skills

Fleet management experience

Troubleshooting

Job description

DAF Fleet Services in Devizes is hiring a Customer Uptime Controller to join a skilled team driving uptime for customer fleets. You will manage the Vehicle Off Road (VOR) status, coordinate with the dealer network, and communicate proactively to keep vehicles available.

The role offers a base salary of £30,000–£33,000, a quarterly bonus up to £1,500 (up to £6,000 annually with team targets), and in-house and manufacturer training.