Customer Uptime Specialist

Ford & Slater Norwich; Devizes; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Base salary £30k–£33k

Quarterly bonus up to £1,500

25 days annual leave (plus statutory)

Training & development opportunities

Job summary

DAF Fleet Services in Devizes is seeking a Customer Uptime Controller to keep customer fleets active and on the road. You will lead uptime management, liaise with DAF’s dealer network, and coordinate with third party partners to deliver responsive service.

The role requires a proactive approach, strong communication, and IT literacy to handle emails and calls. Training and development opportunities are provided within a collaborative team.

Qualifications

• A proven track record of providing outstanding customer service.
• Have a can do attitude and enjoy troubleshooting.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.
• Experience in vehicle repair, fleet management, or the commercial automotive sector would be a distinct advantage.

Responsibilities

• Manage the uptime of our customer fleet and build strong relationships with DAF’s dealer network.
• Oversee Vehicle Off Road (VOR) progress and escalation with third party partners and suppliers.
• Mitigate downtime through proactive liaison and coordinated support.
• Communicate with vehicle manufacturers over specification or part issues.
• Ensure cost control is maintained at all times.

Skills

Customer service

Troubleshooting

Communication

IT literacy

Organised

Initiative

Job description

DAF Fleet Services in Devizes is seeking a Customer Uptime Controller to keep customer fleets active and on the road. You will lead uptime management, liaise with DAF’s dealer network, and coordinate with third party partners to deliver responsive service.

The role requires a proactive approach, strong communication, and IT literacy to handle emails and calls. Training and development opportunities are provided within a collaborative team.