Fleet Uptime Specialist

Ford & Slater King's Lynn; Devizes; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Training & development

Holiday entitlement (22 days, rising)

Bonus scheme

Job summary

DAF Fleet Services in Devizes is seeking a Customer Uptime Controller to help keep customer fleets available and their operations on the road. You will support uptime initiatives, coordinate with DAF dealer networks, and drive proactive problem solving to minimise vehicle downtime.

You will manage day-to-day VOR progress, communicate with manufacturers, and contribute to cost control while delivering excellent customer service.

Qualifications

• A proven track record of providing outstanding customer service.
• Have a can do attitude and enjoy troubleshooting.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.
• Experience in vehicle repair, fleet management, or the commercial automotive sector would be a distinct advantage.

Responsibilities

• The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road.
• You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK.
• Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution.
• Communicate with vehicle manufacturers over specification or part issues. Ensure cost control is adhered to at all times.

Skills

Customer service

Troubleshooting

Communication

IT literacy

Organisation

Initiative

Job description

DAF Fleet Services in Devizes is seeking a Customer Uptime Controller to help keep customer fleets available and their operations on the road. You will support uptime initiatives, coordinate with DAF dealer networks, and drive proactive problem solving to minimise vehicle downtime.

You will manage day-to-day VOR progress, communicate with manufacturers, and contribute to cost control while delivering excellent customer service.