Fleet Operations & Customer Experience Coordinator

Contract Personnel Ltd; Salhouse; On-site; GBP 26,000 - 28,000; Full time

Job summary

Contract Personnel Ltd is seeking an Operations Coordinator for a prestigious transport company on the outskirts of Norwich. You will deliver outstanding customer service, handle showroom inquiries, and plan efficient driving routes for a busy fleet.

The role requires strong organisational skills, a UK driving licence, and a professional, customer-focused approach. You may drive vehicles to events and assist with fleet servicing and parts as needed.

Qualifications

• A valid UK driving licence and be over 25 for insurance purposes.
• Excellent organisational and communication skills.
• Willingness to undergo Broadland Licence training.
• Interest in vehicle mechanics is a plus.

Responsibilities

• Handle customer inquiries via phone and in-person at the showroom
• Provide exceptional customer service, ensuring every interaction is professional and positive
• Plan efficient driving routes for the team
• Manage the schedule for up to 60 drivers
• Drive vehicles to events, exhibitions, and shows
• Coordinate and schedule regular vehicle servicing and MOTs
• Order and manage car parts for the fleet
• Maintain the cleanliness and organisation of the vehicle fleet and premises

Skills

Driving licence

Organisational skills

Communication skills

Customer service

Multitasking

Broadland Licence training

Vehicle knowledge

Job description

Contract Personnel Ltd is seeking an Operations Coordinator for a prestigious transport company on the outskirts of Norwich. You will deliver outstanding customer service, handle showroom inquiries, and plan efficient driving routes for a busy fleet.

The role requires strong organisational skills, a UK driving licence, and a professional, customer-focused approach. You may drive vehicles to events and assist with fleet servicing and parts as needed.