Operations Coordinator - Fleet & Customer Service

Contract Personnel Limited; Salhouse; On-site; GBP 26,000 - 28,000; Full time

Job summary

Contract Personnel is seeking an Operations Coordinator for a prestigious transport company on the outskirts of Norwich. The role suits someone who enjoys variety, excels in customer service, and pays close attention to detail.

You will manage show-room inquiries, plan routes, and coordinate up to 60 drivers while ensuring vehicles are serviced and parts are stocked. Training for Broadland Licence is available.

Qualifications

• Experience in customer-facing roles is essential.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Willingness to undergo training for a Broadland Licence.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Handle customer inquiries via phone and in-person at the showroom
• Provide exceptional customer service, ensuring professional interactions
• Plan efficient driving routes for the team
• Manage the schedule for up to 60 drivers
• Drive vehicles to events, exhibitions, and shows
• Coordinate and schedule regular vehicle servicing and MOTs
• Order and manage car parts for the fleet
• Maintain the cleanliness and organisation of the fleet and premises

Skills

Customer service

Organisation

Communication

Attention to detail

Multi-tasking

Driving licence (UK)

Job description

Contract Personnel is seeking an Operations Coordinator for a prestigious transport company on the outskirts of Norwich. The role suits someone who enjoys variety, excels in customer service, and pays close attention to detail.

You will manage show-room inquiries, plan routes, and coordinate up to 60 drivers while ensuring vehicles are serviced and parts are stocked. Training for Broadland Licence is available.