Operations Coordinator

Contract Personnel Limited; Salhouse; On-site; GBP 26,000 - 28,000; Full time

Job summary

Contract Personnel is seeking an Operations Coordinator for a prestigious transport company on the outskirts of Norwich. The role suits someone who enjoys variety, excels in customer service, and pays close attention to detail.

You will manage show-room inquiries, plan routes, and coordinate up to 60 drivers while ensuring vehicles are serviced and parts are stocked. Training for Broadland Licence is available.

Qualifications

• Experience in customer-facing roles is essential.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Willingness to undergo training for a Broadland Licence.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Handle customer inquiries via phone and in-person at the showroom
• Provide exceptional customer service, ensuring professional interactions
• Plan efficient driving routes for the team
• Manage the schedule for up to 60 drivers
• Drive vehicles to events, exhibitions, and shows
• Coordinate and schedule regular vehicle servicing and MOTs
• Order and manage car parts for the fleet
• Maintain the cleanliness and organisation of the fleet and premises

Skills

Customer service

Organisation

Communication

Attention to detail

Multi-tasking

Driving licence (UK)

Job description

Operations Coordinator for Award-Winning Transport Company

Contract Personnel is seeking a dynamic and motivated Operations Coordinator to join a prestigious transport company located on the outskirts of Norwich. This is an excellent opportunity for someone with a passion for customer service, a keen eye for detail, and an interest in luxury vehicles. If you thrive in a fast-paced environment and enjoy a variety of tasks, we’d love to hear from you!

Key Responsibilities

• Handle customer inquiries via phone and in-person at the showroom
• Provide exceptional customer service, ensuring every interaction is professional and positive
• Plan efficient driving routes for the team
• Manage the schedule for up to 60 drivers
• Drive vehicles to events, exhibitions, and shows
• Coordinate and schedule regular vehicle servicing and MOTs
• Order and manage car parts for the fleet
• Maintain the cleanliness and organisation of the vehicle fleet and premises

What We’re Looking For

• A valid UK driving licence (must be over 25 years of age for insurance purposes)
• Strong organisational skills with great attention to detail
• Excellent written and verbal communication abilities
• A confident, professional demeanour with a customer-first mindset
• The ability to manage multiple tasks and work efficiently under pressure
• A willingness to undergo training for a Broadland Licence
• A genuine interest in or knowledge of vehicle mechanics

Hours & Salary

40 hours per week, Monday to Friday (flexibility required during busy periods, including evenings and weekends, and a rota-based on-call)

Salary: Up to £26,436.80 - £28 annually (DOE)

About Contract Personnel

Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.