Fleet Claims Officer

Yorkshire Ambulance Service NHS Trust; Wakefield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional NHS organization seeks a Fleet Claims Officer to manage all aspects of fleet claims. The ideal candidate should have strong communication skills, experience in claims processes, and a commitment to exceptional customer service. This is a fixed term, full-time position in Wakefield, UK, offering opportunities for professional growth and a supportive work environment.

Benefits

Flexible working including part-time hours

27 days annual leave, increasing to 33 with service

Contributory Pension

NHS Discounts

Career progression and ongoing development opportunities

Qualifications

• Experience generating reports for management decision making.
• Claims management experience in a Motor setting.
• Experience in Blue Light Claims.

Responsibilities

• Administer and manage all day-to-day processes associated with Fleet Claims.
• Communicate with claims handlers, insurers, and legal firms.
• Quality check and review essential evidence for claims.

Skills

Excellent verbal and written communication skills

Good analytical skills

Effective communication and organisational skills

Ability to deal with confidential information

Education

NVQ level 4 or Level 3 diploma or equivalent experience

GCSE or equivalent in Maths and English

CII Chartered certificate in insurance

IOSH certification

Tools

Incident reporting systems

Job description

Yorkshire Ambulance Service have an exciting opportunity as a Fleet Claims Officer within its Fleet Maintenance division .

This is a 11 month fixed term position in a busy department.

This is an ideal role for somebody wanting to develop their existing claims , legal or insurance experience in a Blue Light NHS organisation and role .

The ideal candidate will have :

A professional work ethic , and ability to deal with highly confidential and sensitive information.

An understanding of claims and/ or insurance processes and educational or professional experience in handling claims or working in a legal or motor insurance background.

Commitment to delivering exceptional customer service by managing stakeholder expectations throughout the claims journey and ensuring a positive customer experience

Excellent verbal and written communication skills, with the ability to communicate both face to face , and through a number of different forums and accurately record and communicate information using applicable systems

Demonstrated focus on growing technical expertise relevant to the claims and insurance industry , staying informed about industry trends and best practices

Proven ability to work collaboratively within a team, department, and across wider claims areas to achieve collective goals and performance targets.

Main duties of the job

This role is an integral department and Trust position administering and managing all day to day processes associated with Fleet Claims .

This is a varied role which will deal with all fleet claims from the point of notification to settlement . Dealing with complex data and evidence .

The post holder will communicate with claims handlers, insurers, solicitors , barristers and brokers and well as staff , stakeholders and the public to provide a professional , efficient and timely service in line with legal , contractual and Trust requirements .

The Fleet Claims Officer will administer motor claims and road related claims associated with the use and operation of all Trust Vehicles.

The claims officer will work In accordance with the Trust's Motor Insurance Policy, Driving at Work Policy and Claims handling procedures.

They will quality check , review and collate essential evidence required for claims evaluation, settlement , litigation and disclosure.

They will review , view , share CCVT and systems data in line with Trust policy and legal requirements , and advise and provide information to driving standards as appropriate.

They will discuss and review all cases with insurers and legal firms to ensure the most appropriate and achievable liability outcome is achieved for the Trust .

They will administer their own workload with no supervision.

Please see full job description for main duties

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes (salary dependent)o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

Job responsibilities

For a detailed description of the main responsibilities of the role please refer to the attached job description.

Person Specification

Experience

• Experience of generating reports and providing management information to support organisation decision making
• Experience of working closely with leadership of varying seniority
• Experience in Blue Light Claims

Qualifications

• Will be educated to NVQ level 4 or Level 3 diploma or have equivalent experience
• Previous Claims management experience in a Motor setting
• Road risk qualification
• Will hold GCSE or equivalent in Maths and English
• CII Chartered certificate in insurance
• IOSH

Skills

• Excellent verbal and written communication and document presentation skills
• Good analytical skills with the ability to analyse situations where more than one outcome is possible
• Familiar with administering incident reporting systems
• Effective communication and organisational skills (both written and verbal) and ability to deal with people at all levels / challenge behaviours and use negotiating skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.