Fleet Care Advisor – Hybrid Driver Support

Holman Enterprises; Birmingham; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A leading service provider in Birmingham is looking for a Driver Care Fleet Adviser to join their Operations Team. This permanent position offers hybrid working after an initial training period. Responsibilities include managing customer inquiries related to vehicle services and repairs. The ideal candidate should possess customer service experience and strong administrative skills. Competitive salary of around £26,000 depending on experience.

Benefits

25 days annual holiday (+ 8 bank holidays)

Floating Day Holiday for Birthday

Group Personal Pension Plan

Death in Service insurance

Critical illness insurance

Free parking

Health cash plan

Rewards for service excellence

Free Breakdown cover

Support for further education

Qualifications

• Experience in a service or contact centre environment is essential.
• Ability to remain calm, empathetic, and professional.
• Proficient in PC use and grasping new software applications quickly.

Responsibilities

• Handle customer calls for service, maintenance, and repairs.
• Organise and schedule service and maintenance with suppliers.
• Keep customers informed about progress and escalate concerns.

Skills

Customer service experience

Calm under pressure

Administrative skills

Intermediate PC skills

Target and deadline oriented

Motor industry knowledge

Education

Good general level of education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading service provider in Birmingham is looking for a Driver Care Fleet Adviser to join their Operations Team. This permanent position offers hybrid working after an initial training period. Responsibilities include managing customer inquiries related to vehicle services and repairs. The ideal candidate should possess customer service experience and strong administrative skills. Competitive salary of around £26,000 depending on experience.