First Line Support Digital Level 3 Apprenticeship - Ross & Liddell

QA Limited; City of Edinburgh; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

A competitive salary

Annual bonus

Your birthday off

Great annual leave package

Health + wellbeing policy

A supportive team

Job summary

Ross & Liddell is hiring an apprentice to join the front of house team in Scotland. You will gain hands-on experience across digital support, invoicing, and basic finance administration while earning a salary and learning on the job.

Primary duties include managing inboxes, processing invoices, updating systems, and supporting the finance team with records and payments. This role offers growth as a CPL superuser and exposure to property management processes.

Qualifications

• Excellent communication skills and professional, friendly manner.
• Good organisational skills with attention to detail.
• Strong time management and IT confidence.
• Positive attitude and willingness to learn; professional telephone manner.

Responsibilities

• Provide first-line digital support by managing shared inboxes via Outlook and maintaining records.
• Process electronic invoices, update internal systems, and maintain digital logs for payments and queries.
• Communicate with contractors to resolve invoice queries and keep records updated.
• Support finance by creating digital records and liaising on payments.
• Use CPL Property Management System and databases to monitor tasks and update accounts.
• Become a CPL superuser for the organisation.
• Deliver customer service by handling calls, triage enquiries, and recording messages.
• Manage electronic diaries, reminders and scheduled activities to meet deadlines.

Skills

Excellent communication skills

Professional and friendly manner

Good organisational skills

Attention to detail

Effective time management

Confident IT skills

Positive attitude and willingness to学习

Professional telephone manner

Tools

CPL Property Management System

Job description

Launch your digital support career with Ross & Liddell!

Earn while you learn, gain hands-on experience with business systems, customer service and finance administration.

Due to continued growth Ross & Liddell are looking for an apprentice to join their front of house team.

Responsibilities include:

• Provide first-line digital support by managing shared inboxes via Microsoft outlook, allocating emails, and maintaining accurate records to ensure efficient workflow management
• Process electronic invoices, update internal systems, and maintain digital tracking logs for payments, queries, and outstanding documentation
• Communicate with contractors and suppliers to resolve invoice queries, request missing information, and keep records updated within company systems
• Support finance by creating digital records, processing documentation, and liaising with the finance team regarding payments and contractor statements
• Use business software (CPL Property Management System)and databases to monitor tasks, update account information, and ensure all records are accurate and compliant
• Become a CPL superuser for the organisation
• Deliver excellent customer service by handling incoming calls, triage enquiries, recording messages, and supporting clients with payment and account-related queries
• Manage electronic diaries, reminders, and scheduled activities, ensuring deadlines, correspondence, and digital tasks are completed on time

Desirable skills:

• Excellent communication skills
• Professional and friendly manner
• Good organisational skills
• Attention to detail
• Effective time management
• Confident IT skills
• Positive attitude and willingness to learn
• Professional telephone manner

Working hours:

9am - 5pm

Benefits:

• A competitive salary
• Annual bonus
• Your birthday off
• Great annual leave package
• Health + wellbeing policy
• A supportive team

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Founded in 1854, Ross & Liddell is one of Scotland's most established and respected property management companies, delivering residential and commercial property services to communities across the country. With offices throughout Scotland, the company manages a diverse portfolio of properties and is committed to providing outstanding customer service, innovative solutions, and proactive support to homeowners, tenants, and property owners alike. Ross & Liddell combines over 170 years of industry expertise with a forward-thinking approach, investing in technology and continuous improvement to enhance the customer experience.