Digital Support Apprentice

QA; City of Edinburgh; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

35 days holiday per year

Life cover

Health cash plan

Cycle to work scheme

Car parking discount

Pension scheme

Job summary

QA in Edinburgh seeks a receptionist-style apprentice to be the first point of contact for visitors and support meetings and events across the organisation.

You will learn to use Kura Engage, Emburse and Reid & McKay while working with a dedicated QA skills coach to gain a nationally recognised qualification at SCQF Level 6.

Qualifications

• Good communication skills.
• Proactive can do attitude.
• Ability to work to own initiative and as part of a team.
• Willing to learn and develop new skills.

Responsibilities

• Act as the first point of contact for visitors and provide a professional meet-and-greet.
• Manage reception communications and prioritise enquiries via Outlook/Teams.
• Become a systems expert in Kura Engage for bookings and room layouts.
• Coordinate with Facilities, IT, Catering and external suppliers for meetings.
• Process stock purchases, invoices, and expense management in Emburse.
• Organise travel and accommodation using Reid & McKay travel system.
• Support meetings and events with supplier coordination and catering.
• Maintain stock levels, cleanliness, and safety in communal areas.

Skills

Communication

Proactivity

Initiative

Teamwork

Education

SCQF Level 6 qualification

Tools

Kura Engage

Emburse

Reid & McKay

Microsoft Teams

Job description

Burness Paull is a top tier commercial law firm supporting clients across Scotland, the UK and internationally. We are a full-service, independent firm focused on employing and working with the best people to deliver a consistently high-quality service to clients.

Responsibilities

• Act as the first point of contact for all visitors, providing a professional meet-and-greet service and promptly notifying Burness Paull colleagues of their arrival through Microsoft Teams, Outlook, or other agreed communication channels.
• Manage all reception communications through the shared Outlook mailbox, ensuring enquiries are monitored, prioritised, actioned, and escalated appropriately whilst maintaining high service standards.
• Become a systems expert in Kura Engage, managing room reservations, catering requests, visitor requirements, room layouts, technology requirements, and meeting room schedules.
• Utilise collaborative technology such as Microsoft Teams to liaise with internal stakeholders, Facilities, IT, Catering, and external suppliers, ensuring seamless coordination of meetings, events, and workplace services.
• Utilise Emburse to process stock purchases, purchase orders, invoice administration, expense management, supplier transactions, and stock replenishment activities.
• Organise business travel and accommodation using the Reid & McKay travel management system, ensuring compliance with travel policies and supporting itinerary amendments, cancellations, and delay repay claims.
• Support meetings, events, and corporate functions by coordinating supplier activities, room setup, catering, hospitality services, attendee arrivals, and food and beverage requirements.
• Monitor workplace facilities, including kitchens, serveries, and breakout areas, ensuring stock levels, cleanliness, health & safety, data protection, and company service standards are maintained at all times.

Desirable skills

• Good communication skills.
• Proactive can do attitude.
• Ability to work to own initiative and as part of a team.
• Willing to learn and develop new skills.

Working hours

Monday to Thursday 12pm - 6pm, Friday 12pm - 5:30pm.

Benefits

• 35 days holiday per year.
• Life cover.
• Health cash plan.
• Cycle to work scheme.
• Car parking discount.
• Pension scheme.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.