Digital Frontline Support Apprentice - Level 3

QA Limited; City of Edinburgh; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

A competitive salary

Annual bonus

Your birthday off

Great annual leave package

Health + wellbeing policy

A supportive team

Job summary

Ross & Liddell is hiring an apprentice to join the front of house team in Scotland. You will gain hands-on experience across digital support, invoicing, and basic finance administration while earning a salary and learning on the job.

Primary duties include managing inboxes, processing invoices, updating systems, and supporting the finance team with records and payments. This role offers growth as a CPL superuser and exposure to property management processes.

Qualifications

• Excellent communication skills and professional, friendly manner.
• Good organisational skills with attention to detail.
• Strong time management and IT confidence.
• Positive attitude and willingness to learn; professional telephone manner.

Responsibilities

• Provide first-line digital support by managing shared inboxes via Outlook and maintaining records.
• Process electronic invoices, update internal systems, and maintain digital logs for payments and queries.
• Communicate with contractors to resolve invoice queries and keep records updated.
• Support finance by creating digital records and liaising on payments.
• Use CPL Property Management System and databases to monitor tasks and update accounts.
• Become a CPL superuser for the organisation.
• Deliver customer service by handling calls, triage enquiries, and recording messages.
• Manage electronic diaries, reminders and scheduled activities to meet deadlines.

Skills

Excellent communication skills

Professional and friendly manner

Good organisational skills

Attention to detail

Effective time management

Confident IT skills

Positive attitude and willingness to学习

Professional telephone manner

Tools

CPL Property Management System

Job description

Ross & Liddell is hiring an apprentice to join the front of house team in Scotland. You will gain hands-on experience across digital support, invoicing, and basic finance administration while earning a salary and learning on the job.

Primary duties include managing inboxes, processing invoices, updating systems, and supporting the finance team with records and payments. This role offers growth as a CPL superuser and exposure to property management processes.