Digital Business Support Apprentice

QA; City of Edinburgh; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Career progression

Holiday entitlement 23 days + bank hol

Pension & death in service

Rewards platform with discounts

Healthcare cash plan

Cycle to work

Volunteer days

Referral bonuses

Employee Assistance Programme

Enhanced maternity/paternity

Job summary

QA in Edinburgh invites applications for a vocational apprenticeship based role. You will log and manage customer sales orders, raise POs, and coordinate supplier communications while training to become a key user of Vantage Online and related business apps.

You will work with Outlook, Excel, Teams and Word to support reporting and daily operations, collaborating with Sales, Service, Finance, Procurement and Logistics to ensure exceptional customer service.

Qualifications

• This is a vocational apprenticeship supported by a QA skills coach.
• Successful completion leads to a national SCQF Level 6 qualification.
• You will gain hands-on experience across sales orders and customer workflows.

Responsibilities

• Log, triage and manage customer sales orders in Vantage Online.
• Raise purchase orders and coordinate supplier communications.
• Train to become a key user of Vantage Online and related apps.
• Use Outlook, Excel, Teams and Word to manage communications and reporting.
• Collaborate with Sales, Service, Finance, Procurement and Logistics teams.
• Monitor order progress and ensure documentation is compliant and audit-ready.
• Contribute to digital process improvements and workflow efficiency.

Skills

Confident

Outgoing

People person

Communication skills

Education

SCQF Level 6

Tools

Microsoft Outlook

Excel

Teams

Word

Job description

At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh, working from our purpose-built workspace.

Responsibilities:

• Log, triage and manage customer sales orders through Vantage Online and associated business systems, ensuring all information is processed accurately and updated throughout the customer journey

• Raise purchase orders, coordinate supplier communications and maintain accurate customer, product and order records across digital platforms to support effective workflow management

• Train to become a key user and super user of Vantage Online and associated business applications, supporting colleagues and promoting best practice in system usage and data management

• Utilise Microsoft Outlook, Excel, Teams and Word to manage communications, produce reports, analyse data and support day-to-day operational activities

• Work collaboratively with Sales, Service, Finance, Procurement and Logistics teams to coordinate orders, resolve queries and ensure excellent customer service and operational performance

• Monitor order progress, deliveries, contracts and customer records through digital systems, providing timely updates and ensuring documentation remains accurate, compliant and audit-ready

• Contribute to continuous improvement initiatives by identifying opportunities to enhance digital processes, streamline workflows and improve the effectiveness of business systems and reporting tools

What we are looking for:

• Confident

• Outgoing

• People person

• Communication skills

Working hours: Monday to Friday, 9am to 5pm

Benefits:

• Opportunities to progress and grow your career

• 23 days holiday plus bank holidays, rising to 28 days after 5 years

• Stakeholder pension scheme & death in service benefit

• Agile Perks reward platform offering discounts and great deals

• Healthcare cash plan covering everyday expenses such as opticians, dentist etc

• Cycle to work scheme

• Volunteer days

• Referral bonuses if you nominate a friend or a new customer

• Employee Assistance Programme – free advice on relationships, mental health and financial planning and more

• Enhanced maternity and paternity scheme

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.