Digital Support & Social Media Level 3 Apprenticeship - Open Door Scotland

QA Limited; Livingston; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

38 days annual leave

Death in Service benefit (4x salary)

Pension scheme (3% employer contrib)

Enhanced sick pay

Credit Union savings scheme

Holiday buy/sell option

Salary advance scheme

Learning and development investment

Job summary

Open Door Scotland in Livingston is seeking a Digital Support & Social Media Apprentice to learn on the job while supporting frontline services and online presence.

You will handle inquiries across phone, email and social channels, and help manage content and campaigns using a suite of Microsoft 365 tools and Canva. The role offers hands-on training with clear development paths in a charitable environment.

Qualifications

• Excellent customer service and professional telephone manner.
• Strong written communication for emails and social media.
• Creative approach to producing engaging digital content.
• Good attention to detail when managing data and online information.
• Ability to work independently and in a team in a fast-paced environment.
• Willingness to learn and develop digital administration and social media skills.

Responsibilities

• First point of contact for enquiries via telephone, email and social media channels.
• Use Microsoft Outlook to manage inboxes, schedule meetings and communicate with stakeholders.
• Become a system expert in Word, Excel and SharePoint to record and maintain information.
• Organise and manage digital files and folders for easy access by the team.
• Collaborate through Teams, share updates and support day-to-day administration.
• Use Excel to maintain records, update databases and generate reports.
• Create and schedule social media content across platforms like Facebook, Instagram and LinkedIn.
• Use Canva to create engaging social posts and promotional content.
• Monitor social media engagement and support awareness campaigns.
• Assist with updating websites using Webflow and publishing pages.

Skills

Customer service

Communication

Content creation

Attention to detail

Teamwork

Willingness to learn

Tools

Microsoft Word

Microsoft Excel

Outlook

SharePoint

Microsoft Teams

Canva

Webflow

Job description

Launch your digital support and social media career with Open Door Scotland!

Earn while you learn, create meaningful content, support communities and build practical skills for a rewarding future.

Open Door Scotland has been working with homeless and vulnerable young people in West Lothian for over 30 years. They are now seeking a Digital Support & Social Media Apprentice.

Responsibilities

• First point of contact for incoming enquiries via telephone, email and social media channels such as Facebook Instagram, responding professionally and directing enquiries to the appropriate team member
• Using Microsoft Outlook to manage inboxes, schedule meetings and maintain effective communication with colleagues, supporters and external stakeholders
• Become a system expert in systems such as Microsoft Word, Microsoft Excel and cloud-based document management platforms such as SharePoint to record, update and maintain information accurately using digital filing systems
• Organising and managing digital files, emails and shared folders, ensuring information is stored correctly and can be accessed efficiently by the wider team
• Collaborating digitally with colleagues through Microsoft Teams, participating in meetings, sharing updates and supporting day-to-day administration activities
• Using Microsoft Excel to maintain records, track information, update databases and produce reports when required
• Creating and scheduling social media content across platforms such as Facebook, Instagram and LinkedIn, using digital marketing and content management tools
• Using graphic design software such as Canva to create engaging social media posts, promotional materials, leaflets and digital content
• Monitoring social media engagement, responding to messages and comments where appropriate, and supporting campaigns to increase awareness of the charity's services
• Support with updating and maintaining company websites using platforms such as Webflow, ensuring content is accurate, engaging and aligned to brand guidelines. Assist with creating, editing and publishing web pages, uploading digital content, monitoring website performance and helping to improve the overall user experience

Desirable skills

• Commitment to delivering excellent customer service and representing the charity professionally at all times
• Strong communication skills with a professional telephone manner and excellent written communication for emails, website updates and social media content
• Creative approach to producing engaging digital content and social media campaigns
• Good attention to detail when managing data, documents and online information
• Ability to work independently and as part of a team in a fast-paced and supportive environment
• Positive attitude, willingness to learn and enthusiasm for developing digital administration and social media skills

Working hours

Working hours: Monday to Friday, 9am - 5pm

Benefits

• 38 days annual leave (including bank holidays)
• Death in Service benefit (4x salary)
• Pension scheme (3% employer contribution)
• Enhanced sick pay
• Credit Union savings scheme
• Option to buy and sell holidays
• Salary advance scheme
• Ongoing investment in learning and development

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.