Digital Customer Success Level 3 Apprenticeship - Nviron

QA Limited; Runcorn; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Perkbox

Company pension scheme

Bonus scheme

Life assurance

Recruitment referral scheme

Private medical

Income protection

Job summary

QA Limited in the United Kingdom is seeking an apprentice to support the Business Relationship team, handling customer and partner communication and assisting with administration, quotations, and order processing.

The role trains you in CRM usage, MS Office, and professional communication, with future prospects in customer-facing business roles within the MSP. 3 GCSEs and Maths/English are required; no prior IT experience is needed.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Responsibilities

• Customer & partner communication
• Administration & business support
• Quotations & order processing
• Team & office support
• Learning & development

Skills

Friendly communication

Telephone etiquette

Organisational skills

Written communication

Prioritisation

Positive attitude

Reliability

Team player

Education

3 GCSEs 4+

GCSE Maths & English 3+

Tools

Microsoft Office

CRM systems

Job description

Launch your digital support career with Nviron!

Earn while you learn, build experience in business relationships and administration, and develop valuable skills for a rewarding future.

We are looking for a motivated and personable apprentice to join our growing team. You will support the day-to-day administration and customer engagement activities within our Business Relationship team. You will play an important role in ensuring our customers, suppliers and colleagues receive excellent service and communication.

No previous IT experience is required. We're looking for someone with a positive attitude, strong communication skills, and a desire to develop a career within a professional business environment.

During your apprenticeship, you'll gain valuable experience in:

• Customer relationship management
• Business administration
• Commercial awareness
• Professional communication
• Quotation and order processing
• CRM and business systems
• Working within a successful Managed Service Provider (MSP)

Responsibilities

• Customer & partner communication
• Administration & business support
• Quotations & order processing
• Team & office support
• Learning & development

Required skills

• Friendly, confident and professional communication skills
• Excellent telephone manner
• Strong organisational skills and attention to detail
• Good written communication and basic Microsoft Office skills
• Ability to prioritise tasks and manage workload effectively
• Positive attitude and willingness to learn
• Reliable, punctual and self-motivated
• Able to work well as part of a team

Desirable experience

• Experience in a customer service, retail, hospitality or office environment
• Knowledge of Microsoft Office applications
• An interest in technology or IT services
• Experience using CRM systems

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours

Monday to Thursday 8:30am – 5pm, Friday 8:30am – 4:30pm

Benefits

• Perkbox
• Company pension scheme
• Bonus scheme
• Life assurance
• Recruitment referral scheme
• Private medical
• Income protection

Future prospects

This role provides an excellent foundation for future career progression into Business Relationship Management, Account Management, Sales Support, Customer Success or other customer-facing roles within the business.