Digital Business Support Level 3 Apprenticeship - Agilico

QA Limited; City of Edinburgh; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

23 days holiday

Pension scheme

Healthcare cash plan

Cycle to work

Volunteer days

Referral bonuses

Employee Assistance Programme

Enhanced maternity/paternity scheme

Job summary

Agilico in Edinburgh is offering an apprenticeship to kick-start a digital business support career. You will manage customer orders, work with business systems, and earn an SCQF Level 6 qualification.

You will train as a key user of Vantage Online while collaborating with Sales, Service, Finance and Logistics teams to ensure excellent customer service and compliant records. Working hours are Monday to Friday, 9am–5pm.

Qualifications

• Confident; comfortable engaging with customers and colleagues.
• Outgoing and people-oriented, with strong communication.
• Excellent communication skills across multiple teams.
• Willingness to learn and train on business systems.

Responsibilities

• Log, triage and manage customer sales orders through Vantage Online and associated business systems, ensuring all information is processed accurately and updated throughout the customer journey
• Raise purchase orders, coordinate supplier communications and maintain accurate records across digital platforms to support workflow management
• Train to become a key user and super user of Vantage Online and related applications, supporting colleagues and promoting best practice
• Utilise Outlook, Excel, Teams and Word to manage communications, produce reports, analyse data and support day-to-day activities
• Work with Sales, Service, Finance, Procurement and Logistics teams to coordinate orders, resolve queries and ensure customer service
• Monitor order progress, deliveries, contracts and customer records through digital systems, providing timely updates and ensuring documentation remains accurate
• Contribute to continuous improvement by identifying opportunities to enhance digital processes and reporting tools

Skills

Confident

Outgoing

People person

Communication skills

Tools

Vantage Online

Microsoft Outlook

Excel

Teams

Word

Job description

Kick-start your digital business support career at Agilico!

Manage customer orders, work with business systems and build practical skills while earning an SCQF Level 6 qualification.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh, working from our purpose-built workspace.

Responsibilities

• Log, triage and manage customer sales orders through Vantage Online and associated business systems, ensuring all information is processed accurately and updated throughout the customer journey
• Raise purchase orders, coordinate supplier communications and maintain accurate customer, product and order records across digital platforms to support effective workflow management
• Train to become a key user and super user of Vantage Online and associated business applications, supporting colleagues and promoting best practice in system usage and data management
• Utilise Microsoft Outlook, Excel, Teams and Word to manage communications, produce reports, analyse data and support day-to-day operational activities
• Work collaboratively with Sales, Service, Finance, Procurement and Logistics teams to coordinate orders, resolve queries and ensure excellent customer service and operational performance
• Monitor order progress, deliveries, contracts and customer records through digital systems, providing timely updates and ensuring documentation remains accurate, compliant and audit-ready
• Contribute to continuous improvement initiatives by identifying opportunities to enhance digital processes, streamline workflows and improve the effectiveness of business systems and reporting tools

What we are looking for

• Confident
• Outgoing
• People person
• Communication skills

Working hours

Monday to Friday, 9am to 5pm

Benefits

• Opportunities to progress and grow your career
• 23 days holiday plus bank holidays, rising to 28 days after 5 years
• Stakeholder pension scheme & death in service benefit
• Agile Perks reward platform offering discounts and great deals
• Healthcare cash plan covering everyday expenses such as opticians, dentist etc
• Cycle to work scheme
• Volunteer days
• Referral bonuses if you nominate a friend or a new customer
• Employee Assistance Programme – free advice on relationships, mental health and financial planning and more
• Enhanced maternity and paternity scheme

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.