Digital Support & Social Media Apprentice

QA; Livingston; On-site; GBP 11,000 - 16,000; Full time

Benefits offered by this job

38 days annual leave

Death in Service benefit (4x salary)

Pension scheme (3% employer contrib)

Enhanced sick pay

Credit Union savings scheme

Holiday trading option

Salary advance scheme

Investment in learning & development

Job summary

Open Door Scotland is hiring a Digital Support & Social Media Apprentice to assist with enquiry handling, digital filing and content creation.

You will work with MS Office, SharePoint, Teams and Canva, supporting daily admin tasks while learning to manage social media channels and update the charity websites. The apprenticeship leads to a nationally recognised SCQF Level 6 qualification.

Qualifications

• Interest in digital administration and social media
• Willingness to learn and develop digital skills
• Ability to manage enquiries professionally
• Familiarity with Microsoft Office and cloud tools
• Supportive team player with proactive attitude
• Good written and verbal communication

Responsibilities

• Be the first point of contact for enquiries via phone, email and social media
• Use Outlook to manage inboxes, schedule meetings and communicate with stakeholders
• Develop expertise in Word, Excel and SharePoint for record keeping
• Organise digital files and ensure accessible information for the team
• Collaborate via Teams, share updates and support admin tasks
• Create and schedule social content across Facebook, Instagram and LinkedIn

Skills

Customer service

Communication

Creativity

Attention to detail

Independent worker

Teamwork

Digital administration

Social media

Education

SCQF Level 6

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint

Microsoft Teams

Canva

Webflow

Job description

Open Door Scotland has been working with homeless and vulnerable young people in West Lothian for over 30 years. They are now seeking a Digital Support & Social Media Apprentice.

Responsibilities:

• First point of contact for incoming enquiries via telephone, email and social media channels such as Facebook Instagram, responding professionally and directing enquiries to the appropriate team member

• Using Microsoft Outlook to manage inboxes, schedule meetings and maintain effective communication with colleagues, supporters and external stakeholders

• Become a system expert in systems such as Microsoft Word, Microsoft Excel and cloud-based document management platforms such as SharePoint to record, update and maintain information accurately using digital filing systems

• Organising and managing digital files, emails and shared folders, ensuring information is stored correctly and can be accessed efficiently by the wider team

• Collaborating digitally with colleagues through Microsoft Teams, participating in meetings, sharing updates and supporting day-to-day administration activities

• Using Microsoft Excel to maintain records, track information, update databases and produce reports when required

• Creating and scheduling social media content across platforms such as Facebook, Instagram and LinkedIn, using digital marketing and content management tools

• Using graphic design software such as Canva to create engaging social media posts, promotional materials, leaflets and digital content

• Monitoring social media engagement, responding to messages and comments where appropriate, and supporting campaigns to increase awareness of the charity's services

• Support with updating and maintaining company websites using platforms such as Webflow, ensuring content is accurate, engaging and aligned to brand guidelines. Assist with creating, editing and publishing web pages, uploading digital content, monitoring website performance and helping to improve the overall user experience

Desirable skills:

• Commitment to delivering excellent customer service and representing the charity professionally at all times

• Strong communication skills with a professional telephone manner and excellent written communication for emails, website updates and social media content

• Creative approach to producing engaging digital content and social media campaigns

• Good attention to detail when managing data, documents and online information

• Ability to work independently and as part of a team in a fast-paced and supportive environment

• Positive attitude, willingness to learn and enthusiasm for developing digital administration and social media skills

Working hours: Monday to Friday, 9am - 5pm

Benefits:

• 38 days annual leave (including bank holidays)

• Death in Service benefit (4x salary)

• Pension scheme (3% employer contribution)

• Enhanced sick pay

• Credit Union savings scheme

• Option to buy and sell holidays

• Salary advance scheme

• Ongoing investment in learning and development

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.