Digital Property Management Level 3 Apprenticeship - HomeForce

QA Limited; City of Edinburgh; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company car

SCQF Level 6 training funded

Pension

28 days annual leave

Apprenticeship and professional PM培训

Job summary

HomeForce Property Management Limited in Edinburgh is seeking a Trainee Property Manager to support landlords and tenants while gaining hands-on experience across property management, maintenance and compliance. You will become a Super User of ServiceM8 and our Job Management System, handle inquiries by phone and email, and help coordinate inspections, viewings and landlord compliance processes.

Training and progression are funded.

Qualifications

• Excellent spoken and written English.
• Full, clean UK driving licence.
• Comfortable working from our Edinburgh office, with regular property visits as required.
• Basic computer literacy and confidence learning new software.

Responsibilities

• Acting as the first point of contact for landlords, tenants, contractors and prospective clients, resolving enquiries and providing application support via telephone, email and inhouse software platform.
• Becoming a Super User of ServiceM8 and HomeForce's Job Management System, supporting users and promoting best practice.
• Triaging support requests to the appropriate team, including Property Management, Maintenance, Compliance, System Administrators and external software providers.
• Using Microsoft Packages such as Outlook and Team’s to email internal and external stakeholders and transcribing and summarising meetings.
• Using Adobe for signatures on digital documents.
• Managing customer enquiries, digital records, tenancy documentation and property information across business systems.
• Supporting property viewings, inspections, tenant onboarding and landlord compliance processes.
• Using HomeForce’s Job Management System to coordinate maintenance, repairs, scheduling, communications, inspections and workflow management.
• Supporting HomeForce's tradesperson services and job management operations through effective use of digital systems.
• Identifying opportunities to improve processes through AI, automation and digital technologies.
• Supporting marketing, social media and client engagement activities using digital tools.
• Maintaining accurate data, producing reports and adhering to data protection and information security requirements.

Skills

Excellent communication

Organised

Motivated learner

Professional telephone manner

Tools

Outlook

Teams

ServiceM8

HomeForce Job Management System

Adobe Signatures

Job description

Kick-start your property career with HomeForce!

Support landlords and tenants, master digital systems and gain hands‑on experience across property management, maintenance and compliance.

We're looking for an enthusiastic, personable and motivated individual to join us as a Trainee Property Manager.

What you'll be doing:

• Acting as the first point of contact for landlords, tenants, contractors and prospective clients, resolving enquiries and providing application support via telephone, email and inhouse software platform
• Becoming a Super User of ServiceM8 and HomeForce's Job Management System, supporting users and promoting best practice
• Triaging support requests to the appropriate team, including Property Management, Maintenance, Compliance, System Administrators and external software providers
• Using Microsoft Packages such as Outlook and Team’s to email internal and external stakeholders and transcribing and summarising meetings
• Using Adobe for signatures on digital documents
• Managing customer enquiries, digital records, tenancy documentation and property information across business systems
• Supporting property viewings, inspections, tenant onboarding and landlord compliance processes
• Using HomeForce’s Job Management System to coordinate maintenance, repairs, scheduling, communications, inspections and workflow management
• Supporting HomeForce's tradesperson services and job management operations through effective use of digital systems
• Identifying opportunities to improve processes through AI, automation and digital technologies
• Supporting marketing, social media and client engagement activities using digital tools
• Maintaining accurate data, producing reports and adhering to data protection and information security requirements

Who we're looking for:

Above all, we're looking for someone with the right personality and attitude.

You'll be:

• Friendly, confident and personable, with excellent communication skills and a professional telephone manner
• Enthusiastic and motivated to learn, with a genuine interest in property, business and technology
• Comfortable working independently, managing your workload and getting on with tasks without constant supervision
• Confident enough to use your initiative, but self-aware enough to recognise when to ask questions or seek guidance
• Exceptionally attentive to detail – this is an absolute must
• Willing to learn and follow established procedures, understanding why they exist before suggesting ways to improve them
• Organised, practical and outcome-focused, with the determination to see tasks through to completion
• Curious about technology, including digital systems, AI and automation

An interest in property, buildings or the trades industry would be an advantage, but previous experience isn't essential.

Essential requirements:

• Full, clean UK driving licence (or equivalent valid in the UK)
• Excellent spoken and written English
• Comfortable working from our Edinburgh office, with regular property visits as required. Home working is not available
• Basic computer literacy and confidence learning new software

A company car is provided for work-related property visits.

Benefits:

• HomeForce will fund your training towards the SCQF Level 6 Certificate in Property Agency (Lettings) – Scotland, or another recognised qualification meeting the Scottish Government's letting agent training requirements
• Salary review after six months, based on progress, performance, and developing responsibilities
• Company-funded apprenticeship and professional property management training
• Workplace pension
• 28 days' annual leave, including public holidays
• Company car available for business-related travel

Future prospects:

Opportunities for career development and progression as the business grows. We are committed to helping you develop into a confident, capable and professionally qualified Property Manager.

About the Company

HomeForce Property Management Limited is a growing Edinburgh letting agency providing residential property management, lettings, maintenance and landlord compliance services.

We are part of the wider HomeForce business, established in 2004, which also provides maintenance coordination, job opportunities and business support services to local tradespeople. We're a small, friendly and ambitious team, committed to excellent customer service, efficient working practices and making intelligent use of technology.