First Line Support Analyst

Proactive Appointments; Nottingham; Presencial; GBP 28.000 - 34.000; Jornada completa

Descripción de la vacante

Proactive Appointments in Nottingham is seeking a First Line Support Analyst for a permanent role. You will provide frontline IT support and assist colleagues with incidents, requests and basic IT tasks.

The role covers ticket management, user and device administration, setting up equipment, onboarding and offboarding, and maintaining accurate records while coordinating day-to-day support activities. A Full UK Driving License and access to your own car are required.

Formación

• Proven working experience in an IT support, service desk or technical operations role.
• Experience with ticket and incident management systems and third-party providers.
• Knowledge of networking, cloud tech, PC hardware and peripherals.
• Experience administering and supporting Microsoft 365, Exchange Online, Intune and Entra ID.
• Understanding of user access, onboarding and offboarding processes.

Responsabilidades

• Handle ticket and incident management to resolve IT issues.
• Administer users and devices across the organization.
• Set up equipment and assist with onboarding/offboarding.
• Maintain accurate records and coordinate day-to-day support activity.

Conocimientos

IT support

Ticketing systems

Microsoft 365 administration

Intune administration

Entra ID administration

Customer service

Herramientas

Microsoft 365

Intune

Exchange Online

Entra ID

Descripción del empleo

First Line Support Analyst

Nottingham | Permanent | Up to £31,000 per annum | Excellent Benefits | Full UK Driving License and Own Car Required

Our client are seeking an IT Analyst with atleast 1 years commerical experience to join their team on a permanent basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity.

Knowledge Required

• Proven working experience in an IT support, service desk or technical operations role.
• Familiarity with ticket and incident management systems and working with third-party support providers.
• Knowledge of networking concepts, cloud technologies, PC hardware and peripherals.
• Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft Office, Microsoft Windows 11 and Microsoft Entra ID.
• Understanding of user access, device management, onboarding and offboarding processes.
• Awareness of common cyber security risks and secure working practices.

Skills Required

• Proficiency in Microsoft Office, Windows, Exchange Online, Microsoft 365, Intune and Entra ID administration.
• Analytical and systematic approach to troubleshooting and problem-solving.
• Ability to take ownership of issues, coordinate others and follow actions through to completion.
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly.
• Strong organisational, time management, attention to detail and follow-up skills.
• Ability to manage competing priorities with an appropriate sense of urgency.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional during incidents and periods of change.
• Strong commitment to customer service, knowledge sharing and accurate record keeping.
• Aptitude to learn new skills and a desire to explore relevant IT technologies.

Please note, the right candidate will need to hold a Full UK Driving License and have access to their own car.