1st Line IT Support Analyst – Onsite Role (Driving Required)

Proactive Appointments; East Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

Proactive Appointments, Nottingham, is seeking an IT Analyst (First Line Support) to join on a permanent basis. You will support colleagues across the business, manage tickets, and help deliver reliable, secure IT services. A Full UK Driving Licence and own car are required.

The role involves onboarding/offboarding, device administration, and maintaining records, with a focus on customer service and proactive problem solving.

Qualifications

• 1+ years of commercial IT support experience.
• Experience with ticket and incident management systems.
• Familiarity with third-party support providers.

Responsibilities

• Handle ticket and incident management.
• Administer users and devices.
• Set up equipment.
• Onboard and offboard users.
• Maintain accurate records.
• Coordinate day-to-day support activities.

Skills

Analytical thinking

Problem solving

Communication

Time management

Ownership

Teamwork

Tools

Microsoft 365

Intune

Entra ID

Exchange Online

Microsoft Office

Windows 11

Job description

Proactive Appointments, Nottingham, is seeking an IT Analyst (First Line Support) to join on a permanent basis. You will support colleagues across the business, manage tickets, and help deliver reliable, secure IT services. A Full UK Driving Licence and own car are required.

The role involves onboarding/offboarding, device administration, and maintaining records, with a focus on customer service and proactive problem solving.