First Line Support Analyst

Proactive Appointments; East Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

Proactive Appointments is seeking a First Line Support Analyst in Nottingham for a permanent role. You will support colleagues, manage incidents, and administer users and devices while helping deliver reliable IT services. A Full UK driving license and access to a car are required.

The role requires at least 1 year of commercial IT experience and offers up to £31,000 per annum with Excellent Benefits. Full driving license and access to a car are essential.

Qualifications

• : Proficiency in IT support and service desk work.
• : Familiar with ticket/incident management systems and third‑party providers.
• : Knowledge of networking concepts, cloud tech and PC hardware/peripherals.
• : Experience administering Microsoft 365, Exchange Online, Intune and Entra ID.
• : Understanding user access, onboarding/offboarding processes.
• : Awareness of cyber security risks and secure working practices.

Responsibilities

• : Handle ticket and incident management to restore services quickly.
• : Administer users and devices, set up equipment, onboarding and offboarding.
• : Maintain accurate records and coordinate day‑to‑day support activities.
• : Collaborate with teams to ensure reliable and secure IT services.

Skills

Troubleshooting

Communication

Ownership

Teamwork

Time management

Tools

Microsoft 365

Intune

Entra ID

Exchange Online

Job description

First Line Support Analyst

Nottingham Permanent Up to £31,000 per annum Excellent Benefits Full UK Driving License and Own Car Required

Our client are seeking an IT Analyst with atleast 1 years commerical experience to join their team on a permanent basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity.

Knowledge Required:

• Proven working experience in an IT support, service desk or technical operations role.
• Familiarity with ticket and incident management systems and working with third-party support providers.
• Knowledge of networking concepts, cloud technologies, PC hardware and peripherals.
• Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft Office, Microsoft Windows 11 and Microsoft Entra ID.
• Understanding of user access, device management, onboarding and offboarding processes.
• Awareness of common cyber security risks and secure working practices.

Skills Required:

• Proficiency in Microsoft Office, Windows, Exchange Online, Microsoft 365, Intune and Entra ID administration.
• Analytical and systematic approach to troubleshooting and problem-solving.
• Ability to take ownership of issues, coordinate others and follow actions through to completion.
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly.
• Strong organisational, time management, attention to detail and follow-up skills.
• Ability to manage competing priorities with an appropriate sense of urgency.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional during incidents and periods of change.
• Strong commitment to customer service, knowledge sharing and accurate record keeping.
• Aptitude to learn new skills and a desire to explore relevant IT technologies.

Please note, the right candidate will need to hold a Full UK Driving License and have access to their own car.

Desirable Skills:

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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