IT Analyst

Proactive Appointments; Nottingham; On-site; GBP 28,000 - 34,000; Full time

Job summary

Proactive Appointments is looking for an IT Analyst (First Line Support) in Nottingham. The role is permanent and offers up to £31,000 per annum with excellent benefits. A Full UK Driving Licence and access to a car are required.

You will handle ticket and incident management, assist with user and device administration, set up equipment, and contribute to onboarding and offboarding while maintaining accurate records and coordinating day-to-day support activities.

Qualifications

• Experience in IT support or service desk role.
• Familiarity with ticketing and third-party support providers.
• Knowledge of networking, cloud tech, PC hardware and peripherals.
• Experience administering Microsoft 365, Exchange Online, Intune and Entra ID.
• Understanding onboarding/offboarding and secure working practices.

Responsibilities

• Support colleagues across the business with IT services.
• Manage tickets and incidents; coordinate actions to resolution.
• Assist with user and device administration and equipment setup.
• Onboard and offboard staff; maintain accurate records.

Skills

Microsoft 365

Intune

Entra ID

Exchange Online

Windows Admin

Ticketing systems

Onboarding/offboarding

Customer service

Record keeping

Communication skills

Tools

Microsoft 365 Admin Center

Intune Admin Console

Entra ID Admin

Job description

IT Analyst (First Line Support)

Nottingham | Permanent | Up to £31,000 per annum | Excellent Benefits | Full UK Driving License and Own Car Required

Our client are seeking an IT Analyst with atleast 1 years commerical experience to join their team on a permanent basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity.

Knowledge Required:

• Proven working experience in an IT support, service desk or technical operations role.
• Familiarity with ticket and incident management systems and working with third-party support providers.
• Knowledge of networking concepts, cloud technologies, PC hardware and peripherals.
• Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft Office, Microsoft Windows 11 and Microsoft Entra ID.
• Understanding of user access, device management, onboarding and offboarding processes.
• Awareness of common cyber security risks and secure working practices.

Skills Required:

• Proficiency in Microsoft Office, Windows, Exchange Online, Microsoft 365, Intune and Entra ID administration.
• Analytical and systematic approach to troubleshooting and problem-solving.
• Ability to take ownership of issues, coordinate others and follow actions through to completion.
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly.
• Strong organisational, time management, attention to detail and follow-up skills.
• Ability to manage competing priorities with an appropriate sense of urgency.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional during incidents and periods of change.
• Strong commitment to customer service, knowledge sharing and accurate record keeping.
• Aptitude to learn new skills and a desire to explore relevant IT technologies.

Please note, the right candidate will need to hold a Full UK Driving License and have access to their own car.