IT Service Desk Analyst – First Line Support

Proactive Appointments Ltd.; West of England; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Excellent Benefits

Job summary

Proactive Appointments Ltd. is recruiting a First Line Support Analyst in Nottingham on a permanent basis. The role requires at least 1 year of commercial IT support experience and involves incident management, user and device administration, and onboarding/offboarding tasks.

You will support colleagues across the business to deliver reliable, secure, user-focused IT services. A Full UK Driving License and access to a car are required. Excellent benefits are offered as stated.

Qualifications

• Proven experience in IT support, service desk or technical operations role.
• Experience with ticket/incident management systems and third-party support providers.
• Knowledge of networking, cloud technologies, PC hardware and peripherals.
• Experience administering Microsoft 365, Exchange Online, Intune, Office, Windows 11 and Entra ID.

Responsibilities

• Support colleagues across the business delivering reliable, secure IT services.
• Handle ticket and incident management and coordinate day-to-day support activities.
• Conduct user and device administration, onboarding and offboarding.
• Set up equipment and maintain accurate records.
• Coordinate actions and ensure issues are followed through to completion.

Skills

Ticket and incident management

Microsoft 365 administration

Intune administration

Exchange Online administration

Office, Windows 11 administration

User and device administration

Onboarding and offboarding

Cyber security awareness

Communication skills

Problem-solving

Teamwork and collaboration

Calm under incidents

Job description

Proactive Appointments Ltd. is recruiting a First Line Support Analyst in Nottingham on a permanent basis. The role requires at least 1 year of commercial IT support experience and involves incident management, user and device administration, and onboarding/offboarding tasks.

You will support colleagues across the business to deliver reliable, secure, user-focused IT services. A Full UK Driving License and access to a car are required. Excellent benefits are offered as stated.