IT Analyst

Proactive Appointments; East Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

Proactive Appointments, Nottingham, is seeking an IT Analyst (First Line Support) to join on a permanent basis. You will support colleagues across the business, manage tickets, and help deliver reliable, secure IT services. A Full UK Driving Licence and own car are required.

The role involves onboarding/offboarding, device administration, and maintaining records, with a focus on customer service and proactive problem solving.

Qualifications

• 1+ years of commercial IT support experience.
• Experience with ticket and incident management systems.
• Familiarity with third-party support providers.

Responsibilities

• Handle ticket and incident management.
• Administer users and devices.
• Set up equipment.
• Onboard and offboard users.
• Maintain accurate records.
• Coordinate day-to-day support activities.

Skills

Analytical thinking

Problem solving

Communication

Time management

Ownership

Teamwork

Tools

Microsoft 365

Intune

Entra ID

Exchange Online

Microsoft Office

Windows 11

Job description

IT Analyst (First Line Support)

Nottingham Permanent Up to £31,000 per annum Excellent Benefits Full UK Driving License and Own Car Required

Our client are seeking an IT Analyst with atleast 1 years commerical experience to join their team on a permanent basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity.

Knowledge Required:

• Proven working experience in an IT support, service desk or technical operations role.
• Familiarity with ticket and incident management systems and working with third-party support providers.
• Knowledge of networking concepts, cloud technologies, PC hardware and peripherals.
• Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft Office, Microsoft Windows 11 and Microsoft Entra ID.
• Understanding of user access, device management, onboarding and offboarding processes.
• Awareness of common cyber security risks and secure working practices.

Skills Required:

• Proficiency in Microsoft Office, Windows, Exchange Online, Microsoft 365, Intune and Entra ID administration.
• Analytical and systematic approach to troubleshooting and problem-solving.
• Ability to take ownership of issues, coordinate others and follow actions through to completion.
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly.
• Strong organisational, time management, attention to detail and follow-up skills.
• Ability to manage competing priorities with an appropriate sense of urgency.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional during incidents and periods of change.
• Strong commitment to customer service, knowledge sharing and accurate record keeping.
• Aptitude to learn new skills and a desire to explore relevant IT technologies.

Please note, the right candidate will need to hold a Full UK Driving License and have access to their own car.

Desirable Skills:

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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