First Line Support Analyst – 11908MS

Proactive Appointments Ltd.; West of England; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Excellent Benefits

Job summary

Proactive Appointments Ltd. is recruiting a First Line Support Analyst in Nottingham on a permanent basis. The role requires at least 1 year of commercial IT support experience and involves incident management, user and device administration, and onboarding/offboarding tasks.

You will support colleagues across the business to deliver reliable, secure, user-focused IT services. A Full UK Driving License and access to a car are required. Excellent benefits are offered as stated.

Qualifications

• Proven experience in IT support, service desk or technical operations role.
• Experience with ticket/incident management systems and third-party support providers.
• Knowledge of networking, cloud technologies, PC hardware and peripherals.
• Experience administering Microsoft 365, Exchange Online, Intune, Office, Windows 11 and Entra ID.

Responsibilities

• Support colleagues across the business delivering reliable, secure IT services.
• Handle ticket and incident management and coordinate day-to-day support activities.
• Conduct user and device administration, onboarding and offboarding.
• Set up equipment and maintain accurate records.
• Coordinate actions and ensure issues are followed through to completion.

Skills

Ticket and incident management

Microsoft 365 administration

Intune administration

Exchange Online administration

Office, Windows 11 administration

User and device administration

Onboarding and offboarding

Cyber security awareness

Communication skills

Problem-solving

Teamwork and collaboration

Calm under incidents

Job description

11908MS
£28k – 31k per year

First Line Support Analyst

Nottingham | Permanent | Up to £31,000 per annum | Excellent Benefits | Full UK Driving License and Own Car Required

Our client are seeking an IT Analyst with atleast 1 years commerical experience to join their team on a permanent basis. You will support colleagues across the business and help deliver reliable, secure and user-focused IT services. Your work will include ticket and incident management, user and device administration, setting up equipment, onboarding and offboarding, maintaining accurate records and coordinating day-to-day support activity.

Knowledge Required:

• Proven working experience in an IT support, service desk or technical operations role.
• Familiarity with ticket and incident management systems and working with third-party support providers.
• Knowledge of networking concepts, cloud technologies, PC hardware and peripherals.
• Experience administering and supporting Microsoft 365, Exchange Online, Microsoft Intune, Microsoft Office, Microsoft Windows 11 and Microsoft Entra ID.
• Understanding of user access, device management, onboarding and offboarding processes.
• Awareness of common cyber security risks and secure working practices.

Skills Required:

• Proficiency in Microsoft Office, Windows, Exchange Online, Microsoft 365, Intune and Entra ID administration.
• Analytical and systematic approach to troubleshooting and problem-solving.
• Ability to take ownership of issues, coordinate others and follow actions through to completion.
• Excellent verbal and written communication skills, with the ability to explain technical issues clearly.
• Strong organisational, time management, attention to detail and follow-up skills.
• Ability to manage competing priorities with an appropriate sense of urgency.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional during incidents and periods of change.
• Strong commitment to customer service, knowledge sharing and accurate record keeping.
• Aptitude to learn new skills and a desire to explore relevant IT technologies.

Please note, the right candidate will need to hold a Full UK Driving License and have access to their own car.

Desirable Skills:

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation