First-Line IT Support Engineer — MSP (Fast-Paced)

Hamilton Barnes; Hemel Hempstead; On-site; GBP 25,000; Full time

Job summary

A leading technology support firm is seeking a 1st Line Support Analyst based in Hemel Hempstead. In this role, you will provide excellent technical support to clients, perform ticket triage, and ensure customer satisfaction through effective communication. Ideal candidates will have strong troubleshooting skills and attention to detail. The position offers a salary of £25,000 and opportunities for growth within an engaging team environment.

Qualifications

• Strong attention to detail and accuracy in troubleshooting tasks.
• Ability to diagnose and resolve IT-related issues effectively.
• Excellent communication skills for interacting with customers.

Responsibilities

• Provide initial triage of tickets raised by customers.
• Answer calls promptly and assign tickets as necessary.
• Diagnose incidents and ensure a high level of customer service.
• Maintain understanding of applicable technologies.

Skills

Customer service skills

Troubleshooting expertise

Attention to detail

Organizational skills

Time management skills

Job description

A leading technology support firm is seeking a 1st Line Support Analyst based in Hemel Hempstead. In this role, you will provide excellent technical support to clients, perform ticket triage, and ensure customer satisfaction through effective communication. Ideal candidates will have strong troubleshooting skills and attention to detail. The position offers a salary of £25,000 and opportunities for growth within an engaging team environment.