First Line IT Support Engineer

Major Recruitment Oldbury; Metropolitan Borough of Solihull; Presencial; GBP 21.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

Driving licence required

Resumo da vaga

Major Recruitment Oldbury is recruiting a First Line IT Support Engineer for our Shirley-based client at their Head Office. A driving licence is essential as occasional visits to local offices may be required. The role runs Monday to Friday, 9:00 am to 5:30 pm, within a small IT team.

You will support users with hardware and software issues, assist the IT network manager, and help improve system usability while helping train new and existing users and developing training materials.

Qualificações

• Experience in providing frontline IT support
• Ability to troubleshoot hardware and software issues
• Experience creating user training materials
• Ability to collaborate with IT colleagues and suppliers

Responsabilidades

• Provide frontline support to users on hardware and software issues
• Support the IT network manager and database administrator
• Assist in developing training materials and user guides
• Participate in small IT team projects and meet deadlines

Conhecimentos

IT support

Hardware issues

Software issues

User training

Descrição da vaga

Major Recruitment Oldbury are delighted to be recruiting for our award winning Shirley based client who are seeking a First Line IT Support Engineer to work at their Shirley based Head Office.

Due to potentially having to visit other local offices, a driving licence is essential.

Hours of work are Monday to Friday 9am to 5.30pm.

Duties and tasks will include:

• Supporting users on a range of software and hardware issues
• Supporting the IT network manager
• Working with the IT database administrator to enhance the use of the systems and the user experience
• Training new and existing users and developing training materials

Candidates welcome to apply for the role will have the following:

• Supporting IT developer
• Multi tasking within a small IT team
• Supporting users with hardware and software issues
• Prioritising and completing projects and tasks to deadlines
• Learning and using new programming languages
• Liaising effectively with third party software suppliers