IT Support Engineer

TavasTechs; Rugby; On-site; GBP 30,000 - 35,000; Full time

Job summary

TavasTechs is seeking an IT Support Engineer to join a proactive technology team. The role covers 1st/2nd line support for 600+ users across several sites, mainly on-site at Leicester and Rugby. Some home-working flexibility is available when required.

You will troubleshoot hardware, software, networking, and telephony issues, administer user accounts, and support new system deployments. A UK driving licence and car are mandatory due to multi-site duties.

Qualifications

• Previous experience in a 1st/2nd line IT Support or Service Desk environment.
• Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking.
• Familiarity with Microsoft 365, Google Workspace, and common business applications.
• Experience with IT ticketing systems.

Responsibilities

• Deliver 1st and 2nd line IT support to users across several sites.
• Troubleshoot and resolve incidents involving hardware, software, networks, and telephony.
• Support system administration tasks including user setup, monitoring, and maintenance.
• Assist with testing and deploying new systems, hardware, and updates.
• Work closely with third-party support partners where required.
• Uphold IT security standards and participate in business continuity activities.
• Maintain documentation and asset records for accuracy and compliance.
• Provide excellent customer service to staff at all levels.
• Participate in occasional out-of-hours support on a rota basis.

Skills

1st/2nd line IT Support

Windows OS

Microsoft 365

Google Workspace

IT ticketing systems

Customer service

Problem solving

Multi-site travel

Tools

Ticketing systems

Job description

Salary: £30,000 to £35,000

Job Type: Permanent

Location: On-site – Leicester and Rugby

A full UK Driving Licence and a car are mandatory

About the Company

Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments.

About the Opportunity

This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands‑on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed.

Roles and Responsibilities

• Deliver 1st and 2nd line IT support to over 600 users
• Troubleshoot and resolve incidents involving hardware, software, networks, and telephony
• Support system administration tasks, including user setup, monitoring, and maintenance
• Assist with testing and deploying new systems, hardware, and updates
• Work closely with third‑party support partners where required
• Uphold IT security standards and participate in business continuity activities
• Maintain documentation and asset records to ensure accuracy and compliance
• Provide excellent customer service to staff at all levels
• Participate in occasional out‑of‑hours support on a rota basis (details confirmed on appointment)

Your Skills and Experience

• Previous experience in a 1st/2nd line IT Support or Service Desk environment
• Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking
• Familiarity with Microsoft 365, Google Workspace, and common business applications
• Experience with IT ticketing systems.
• Strong communication and customer service skills, with a proactive and positive approach
• Good problem‑solving ability and willingness to learn new technologies
• Capable of working independently while contributing effectively to a wider team
• Flexibility to travel between Leicester and Rugby sites as required.
• A UK driving licence and own car are mandatory due to multi‑site responsibilities. Mileage would be claimed via expenses

Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals.