1st Line Engineer

James Frank Associates; West Malling; On-site; GBP 26,000 - 34,000; Full time

Job summary

James Frank Associates Ltd. is seeking a 1st Line Engineer in the West Malling area for a full-time, permanent role. The successful candidate will have at least 1 year of IT experience and will provide high-quality support to clients and users in a fast-paced environment.

Candidates must have their own transport due to office location. You will join an experienced team and learn from colleagues while helping resolve technical issues and maintain SLAs.

Qualifications

• 1+ year of commercial IT experience.
• Experience providing support to users at various levels.
• Able to be the first point of contact for clients via phone and email.
• Basic networking understanding and familiarity with common IT tasks.

Responsibilities

• Resolve technical issues for clients.
• Be the first point of contact for users and maintain high customer service levels.
• Work within SLAs and timeframes.
• Assist with password resets, user setups, software installs, and VPN connectivity.
• Prioritize client issues and explain technical faults to non-technical audiences.

Skills

Customer service

Communication

Networking basics

User support

Tools

Windows Server

Office 365

Active Directory

VPN

Job description

Our client, a leading business in the Technology sector is seeking a 1st Line Engineer to join their team on a full-time, permanent basis.

Due to exciting growth our client is looking to add a 1st Line Engineer to the team. You will have a minimum of 1 years' experience in a full-time IT role, and will be confident providing a high-level of support to clients and users in a fast-paced environment.

Due to the location of the office candidates we'll be required to have access to their own transport.

Key Responsibilities:

• Resolving technical issues for clients
• Act as the first point of contact for users, ensuring a highlevel of customer service is maintained at all times
• Work within agreed SLAs and timescales
• Support with technical issues such as password resets, user setups, software installations and VPN connectivity
• Ensure client issues are prioritized at all times
• Be able to explain technical faults to a nontechnical audience

Key Experience:

• Minimum of 1 years' commercial experience in an IT role
• Experienced providing support to a range of users at all levels
• Happy acting as the first point of contact for clients, both over the phone and via email
• Basic networking understanding
• Exposure to Windows Server and Office365
• Active Directory
• Previous experience of working on PC projects in your spare time would be advantageous

This is an excellent opportunity for a keen, enthusiastic and 1st Line Engineer to join a thriving business who are leaders within their field.

You will be joining an experienced and knowledgeable team where you will get the opportunity to learn from those around you.