1st Line IT Support Engineer

Don-Bur; Stoke-on-Trent; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Ongoing training and professional development

Exposure to a wide range of technologies

Opportunities for career progression

Job summary

A technology solutions provider in Stoke-on-Trent is seeking a motivated 1st Line IT Support Engineer to join their internal IT team. This hands-on role involves providing front-line IT support, resolving technical issues, and supporting business systems across multiple sites. The ideal candidate will have prior experience in IT support and strong communication skills. A competitive salary between £27,000 and £30,000 is offered based on experience, alongside ongoing training and development opportunities.

Qualifications

• Previous experience in a 1st Line IT Support role.
• Experience with Windows 11 and Microsoft 365.
• Basic networking knowledge (DNS, DHCP, IP addressing).

Responsibilities

• Provide 1st line IT support via phone, email and service desk.
• Diagnose and resolve hardware and software issues.
• Log, manage and update support tickets.

Skills

Customer service skills

Communication skills

Troubleshooting skills

Basic networking knowledge

Tools

Windows 11

Microsoft 365

Job description

About the Role

Don-Bur Group are looking for a motivated 1st Line IT Support Engineer to join our internal IT team.

This is a hands‑on role providing front‑line IT support to staff across multiple sites, resolving technical issues, supporting business systems, and helping to keep IT services running smoothly.

Key Responsibilities

• Provide 1st line IT support via phone, email and service desk
• Diagnose and resolve hardware and software issues
• Install and configure PCs, laptops and IT equipment
• Support Microsoft 365, Windows and Active Directory environments
• Troubleshoot network, Wi‑Fi and printing issues
• Log, manage and update support tickets
• Work alongside the development team to test and support in‑house software solutions

What We’re Looking For

• Previous experience in a 1st Line IT Support role
• Strongcustomer serviceand communication skills
• Experience with Windows 11 and Microsoft 365
• Basic networking knowledge (DNS, DHCP, IP addressing)
• Active Directory user and device management
• Ability to troubleshoot issues with PCs, laptops and peripherals
• A proactive, organised and professional approach

What We Offer

• Competitive salary based on experience
• Ongoing training and professional development
• Exposure to a wide range of technologies
• Opportunities to progress towards 2nd Line support
• Friendly and supportive internal IT environment

Location: Mossfield Road, Stoke‑on‑Trent, ST3 5BW

Salary: £27,000 - £30,000 per annum (dependent on experience)

Hours: Mon-Thu 08:30-16:45 | Fri 08:30 - 15:30