2Nd Line Support Engineer

Jago Consultants; Tudhoe; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Company events

Udemy business account

Pool car available for trips

25 days holiday including bank holiday

Job summary

Jago Consultants in the United Kingdom is seeking a capable 1st/2nd line support engineer to join our IT team based in Newhaven, Sussex. You will handle IT issues in a pressurised environment, manage queues, log incidents with detail, and troubleshoot connectivity and hardware.

The role is split 50/50 between office and on-site work; you will work with Active Directory, Office 365, DNS/DHCP, and VoIP, with driving license required. DBS check required; commuting to clients on site.

Qualifications

• Experience in an IT support role.
• Active Directory
• VoIP Technologies
• WordPress, HTML and CSS is desirable
• Good network knowledge (setting up routers, wireless networks, DNS & DHCP)
• Knowledge of Office 365 & servers
• Knowledge of networking and virtualisation
• Full UK clean driving license

Responsibilities

• Resolving IT support issues in a pressurised environment.
• Managing work queues and prioritising IT support queries.
• Ensuring customers' support issues are logged and recorded with sufficient detail.
• Troubleshooting / network connectivity.

Skills

Active Directory

VoIP Technologies

WordPress

HTML

CSS

Office 365

DNS & DHCP

Networking

Virtualisation

Driving licence

Tools

Pool car

Job description

2nd line support engineer required. Our client is a small UK based IT organisation who pride themselves on providing a professional IT Support Service across Sussex.

They are now looking for an experienced 1st / 2nd line engineer to join their team based in Newhaven.

Position Overview

• Resolving IT support issues with a pressurised environment
• Managing work queues and prioritising IT support queries
• Ensuring customers support issues are logged and recorded with sufficient detail
• Troubleshooting / network connectivity
• 50% office based, 50% on-site
• Install, upgrade, support and troubleshoot IT Hardware
• Will need to be DBS checked

Position Requirements

• Experience in an IT support role
• Active Directory
• VoIP Technologies
• WordPress, HTLM and CSS is desirable
• Good network knowledge (setting up routers, wireless networks, DNS & DHCP)
• Knowledge of Office 365 & servers
• Knowledge of networking and virtualisation
• Full UK clean driving license

Position Remuneration

• Monday to Friday 9am – 17:00pm
• 25 days holiday including bank holiday (extra day off each year of service)
• Pension Scheme
• Company events
• Pool car available for any trips
• Udemy business account / upskill & courses regularly