First-Line IT Support Agent – Flexible Shifts & Growth

Meriden Media; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic technology company in Birmingham is seeking a 1st Line Support Agent for a flexible, ongoing temporary contract. This role involves providing first-line support for corporate and retail IT issues while delivering excellent customer service. Ideal candidates should have strong communication skills and a tech-savvy mindset, with real opportunities to progress to 2nd Line Support. A supportive team culture and competitive pay of £15.48 per hour are offered.

Benefits

Competitive pay

Opportunities for progression

Supportive team culture

Qualifications

• Previous 1st Line Support experience is helpful but not essential.
• Ability to think fast and solve problems independently.
• Eager to learn new systems.

Responsibilities

• Provide quick, reliable first-line support across corporate and retail systems.
• Troubleshoot issues with payroll and retail equipment.
• Deliver excellent customer service in a busy help desk environment.

Skills

Strong communication skills

Problem-solving ability

Tech-savvy

Flexibility for various shifts

Job description

A dynamic technology company in Birmingham is seeking a 1st Line Support Agent for a flexible, ongoing temporary contract. This role involves providing first-line support for corporate and retail IT issues while delivering excellent customer service. Ideal candidates should have strong communication skills and a tech-savvy mindset, with real opportunities to progress to 2nd Line Support. A supportive team culture and competitive pay of £15.48 per hour are offered.