First-Line CCTV & ANPR Support Specialist

Agena Group; Highweek; On-site; GBP 26,000; Full time

Job summary

A technology solutions provider in the United Kingdom is seeking a Technical Support Specialist to join its team. In this office-based role, you will provide phone and email support for CCTV systems, assisting field engineers with troubleshooting and system maintenance. The ideal candidate will have 1-3 years of relevant experience in technical support, excellent communication skills, and a strong customer-centric outlook. Offering a salary of £26,000 per annum, this role includes various employee benefits and encourages a supportive work environment.

Benefits

Discounts on gym memberships

Training and development programs

Cycle-to-work scheme

Employee Assistance Programme

Qualifications

• 1-3 years of experience in CCTV or technical support.
• Familiarity with surveillance systems and hardware troubleshooting.
• Strong problem-solving skills to diagnose technical issues.

Responsibilities

• Provide firstline technical support via phone and email.
• Troubleshoot and resolve issues with CCTV systems and related hardware.
• Document support interactions and maintain records.

Skills

Technical troubleshooting

CCTV systems knowledge

Excellent communication skills

Organizational skills

Customer-centric approach

Tools

Zendesk

Jira Service Desk

Confluence

Job description

A technology solutions provider in the United Kingdom is seeking a Technical Support Specialist to join its team. In this office-based role, you will provide phone and email support for CCTV systems, assisting field engineers with troubleshooting and system maintenance. The ideal candidate will have 1-3 years of relevant experience in technical support, excellent communication skills, and a strong customer-centric outlook. Offering a salary of £26,000 per annum, this role includes various employee benefits and encourages a supportive work environment.