First Call Operative (Emergency Gas Responder)

Cornerstone; United Kingdom; On-site; GBP 43,000 - 45,000; Full time

Job summary

A leading gas service provider in the UK is seeking an Emergency Gas Responder to ensure safety in customer homes. This role involves travel in a company van, direct customer interaction, and a focus on problem-solving. Candidates should have strong customer service skills and a valid driving licence. The company offers a competitive salary, a pension scheme, and opportunities for professional development.

Benefits

Competitive pension scheme

Enhanced maternity/paternity pay

Life assurance

HolidayPlus

Cycle2work Scheme

Qualifications

• Full and valid driving licence is essential.
• Working independently and problem-solving.
• Ability to work on a rota including out of hours.

Responsibilities

• Keep customers safe in their homes.
• Work independently in a company van.
• Ensure reliable and efficient gas delivery.

Skills

Customer service skills

Friendly attitude

Education

Current ACS qualification CCN1 or CESPI

MET1 to 4 (not essential)

Job description

Emergency Gas Responder

Wandsworth, Mitcham, Wimbledon, Brixton

Base salary: £43.4k per annum (increase to £44.1k upon successful completion of probationary period)

Once qualified your earning potential increases with additionally paid standby & overtime

Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & more

REQ5145

Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?

SGN has an outstanding reputation for building safe experiences for our customers through delivering their gas safely, reliably, and efficiently. This role is about exactly that – keeping our customers safe in their homes.

I help to keep people safe and warm by…

working independently, problem solving, travelling in my own SGN van, and speaking with our customers.

You will need…

• A friendly and approachable attitude with excellent customer service skills, as you will be dealing with members of the public
• A current ACS qualification, CCN1 or CESPI, and ideally MET1 to 4 (although this is not essential to apply for the role)
• A full and valid driving licence is essential
• You will be working on a rota, meaning out of hours and weekend working is standard.

If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.

Why SGN?

SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm.

About us | Benefits | Diversity and inclusion

If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

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