First Aid Team Leader

Merlin Entertainments Group; Ewell; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in the UK is looking for a Team Leader to manage the First Aid team at their resort. Responsibilities include overseeing daily operations to ensure safety and service quality, managing the team, and implementing health and safety standards. Applicants should have a Level 3 First Aid qualification and previous experience in leadership roles, ideally in emergency response. This role offers competitive pay, benefits, and opportunities for ongoing development.

Benefits

28 days holiday including bank holidays

'Enjoy the Ride' Merlin Annual Passes

Merlin Magic Pass

Company bonus

Private pension scheme

40% discount online off LEGO

25% discount in on-site retail shops and restaurants

Ongoing training and development opportunities

Qualifications

• Experience managing a first aid or emergency response team.
• Ability to train and develop staff effectively.
• Experience working with children.

Responsibilities

• Oversee daily operations of First Aid department.
• Lead and support the First Aid team.
• Manage budgets and operational improvements.
• Act as Duty Manager during resort operations.

Skills

Leadership in emergency response

Team management

Incident response

Health and safety compliance

Education

Level 3 First Aid at Work qualification

Extended First Response Qualifications (e.g. FREC3)

Job description

What you'll bring to the team

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

Here at Chessington World of Adventures we are recruiting for a Team Leader to join our First Aid team!

In this role you will oversee the daily operations of the First Aid department, ensuring excellent care for guests and staff across the resort. You'll lead, develop, and support the First Aid team, managing rotas, training, and performance to maintain high standards of service and safety.

Working closely with the Security and Incident Manager, you'll ensure effective incident response, accurate reporting, and compliance with health, safety, and safeguarding procedures. You'll handle recruitment, inductions, and welfare support, fostering a positive and professional team culture.

In addition, you'll manage departmental budgets responsibly, drive operational improvements, and act as Duty Manager on a rota basis, providing strong leadership and coordination during resort operations.

Qualifications & Experience

• Level 3 First Aid at Work qualification (3-day FAW).
• Previous leadership or management experience in a first aid or emergency response environment.
• Previous experience working with children.
• Extended First Response Qualifications (e.g. FREC3), would be desirable.
• Due to the nature of the role applicants need to be over 18 years old.

Benefits

• 28 days holiday (including bank holidays)
• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

GBP £13.00/Hr.