Fire & Security Technical Support Engineer

V7 Recruitment; Ruthin; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A recruitment agency is seeking a Technical Support Engineer to provide hybrid support for fire and security systems. This full-time position involves technical troubleshooting, mentoring new teams and ensuring compliance with industry standards. The ideal candidate has strong hands-on experience in installing and servicing these systems, excellent communication skills, and the ability to travel nationally. Benefits include a competitive salary, a performance-related bonus scheme, and ongoing training opportunities.

Benefits

Performance-related company bonus scheme

Company vehicle

25 days annual leave

Private medical insurance

Ongoing training and development

Qualifications

• Hands-on experience in installing, servicing, and commissioning fire and security systems.
• Experience at senior engineer, lead engineer, or technical support levels.
• Good knowledge of relevant standards such as BS5839 and BS EN54.

Responsibilities

• Provide technical support for fire alarm and security systems.
• Train and mentor new franchise branches and engineers.
• Create technical documentation and maintain compliance audits.

Skills

Problem-solving

Communication

Documentation

Organizational skills

Technical troubleshooting

Tools

Fire alarm systems

CCTV systems

Access control systems

Job description

Job Title: Fire & Security Technical Support Engineer

Location: Hybrid - 3 days working from home, 1 day office based (Chester), 1 day visiting other branches on a national scale

Candidates will reside in either Chester/North West/Midlands.

Salary: £45,000 - £50,000 per year dependent on experience

Job Type: Full-time, Permanent (Monday-Friday 8am-5pm, with flexibility to meet business needs)

This is a fantasticopportunity to join our client'sBranch Support Team in a senior, influential position within their growing national business. This hybrid role allows you to work mainly from home while providing technical support, training and development across our UK-wide franchise network.

This is a varied, hands‑on, and highly collaborative role. You'll be providing remote and on‑site support for maintenance, installation, commissioning, auditing and training activities, helping to raise engineering capability and ensure consistent technical standards across all branches. You'll also play a key role in onboarding new franchises, helping them establish strong operational practices from day one. Travel and occasional overnight stays will be required.

Please note: Experience in commissioning fire and security systems is essential.

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The Package

• Hybrid/home‑based role with field visits across the UK
• Competitive salary: £40,000 - £50,000 DOE
• Performance‑related company bonus scheme
• Company vehicle
• Laptop, tablet and/or mobile phone
• 25 days annual leave + bank holidays
• Additional day off for your birthday
• Private medical insurance
• Company pension
• Regular team‑building days and nights out
• Recognition awards for outstanding performance
• Ongoing training, development, and career progression opportunities

The Role

Technical Support & Development

• Act as the primary technical support contact for all franchise branches, resolving technical queries via phone, email, Teams or on‑site visits.
• Provide expert troubleshooting for fire alarm, intruder alarm, CCTV and access control systems.
• Support branches with complex commissioning, fault‑finding, installation queries and system integration.
• Assist with designs, specifications, quotations and site surveys when required.
• Deliver structured training sessions, toolbox talks and development pathways for engineers and apprentices.
• Maintain an up‑to‑date understanding of relevant British Standards, legislation, and industry best practice.
• Create and maintain technical documentation, guidance notes, and standardised procedures.
• Support internal technical compliance audits and help branches prepare for external audits.

Branch Support & Growth

• Provide structured mentoring to new franchise branches, including joint site visits.
• Guided surveys and opportunity identification.
• Installation and maintenance best practice.
• Client meetings to support relationship‑building.
• Helping prepare professional costings, quotations and proposals (using Uptick).
• Feed back insights from branch visits to senior management to drive continuous improvement.
• Support branches in building technical credibility with clients, ensuring consistent service quality.
• Work collaboratively with Head Office teams (Operations, Compliance, Training and Franchise Development).

The Person (Ideal Candidate)

Essential Experience

• Strong hands‑on experience with fire alarm and security system installation, servicing and commissioning. (Typical systems: addressable fire alarms, conventional alarms, intruder alarms, CCTV, access control.)
• Demonstrable experience working at senior engineer, lead engineer or technical support level.
• Good working knowledge of relevant standards: BS5839, BS5266, BS EN54, NSI/NACOSS requirements.
• Competence with system design, survey work, quotations and documentation.

Desirable Experience

• Multi‑brand experience (e.g., Advanced, Kentec, Morley, Siemens, Texecom, Galaxy, Paxton, Avigilon, Hikvision etc.).
• Experience mentoring younger engineers or delivering technical training.
• Experience within a franchise or multi‑site engineering environment.
• Previous involvement with technical auditing, compliance or quality assurances.

Skills & Attributes

• A natural problem‑solver with a calm, supportive approach.
• Excellent communicator - able to translate technical detail into clear guidance.
• Strong documentation and organisational skills.
• Confident in front of customers and comfortable providing leadership to engineers.
• Able to travel nationally with overnight stays when required.
• Full UK driving licence.

Additional Information

Due to the nature of the business, successful applicants will be subject to DBS and BS7858 checks.

Candidates with similar experience—Fire & Security Field Support Engineer, Commissioning Engineer, Technical Manager, Senior Fire & Security Engineer—are encouraged to apply.

V7 Recruitment is an equal opportunities employer and does not discriminate on the grounds of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applications will be considered solely on merit and suitability for the role.

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