Fire Alarm Service Engineer

Trinity Fire & Security Systems; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading Fire & Security firm in the UK seeks a Service Engineer to maintain and support fire and security systems. This role includes delivering quality service throughout a regional area, ensuring compliance with standards. Responsibilities encompass maintenance tasks, customer communication, and records management. Candidates must have experience with relevant systems and strong diagnostic skills. The job offers competitive base salary along with uncapped bonuses, paid overtime, and excellent training opportunities.

Benefits

23 days’ holiday plus bank holidays

Company vehicle and fuel card

Employee Discount Programme

Pension via Royal London

Life Assurance

Referral bonus

Ongoing training and career development

Qualifications

• Experience servicing fire, security, and CCTV systems to British Standards.
• Basic electrical safety training (ECA).
• Sound technical understanding of building services.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers.
• Identify and carry out remedial works and small installations.
• Maintain accurate records of service and performance.

Skills

Diagnostic skills

Problem-solving abilities

Communication skills

Customer service

Tools

Fire Systems (Gent, Notifier)

CCTV (HikVision, Avigilon)

Intruder Systems (Galaxy, Texecom)

Access Control (Paxton, Honeywell)

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)

Location:South Coast

Salary: Completive base pay + overtime and uncapped Engineer bonus scheme

Trinity Fire & Security Systems are a trusted leader in Fire and Security technology. We’re seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance at all times.

What’s in it for you?

Regional work – enjoy a better work-life balance.

Uncapped commission & enhanced overtime – your effort truly pays off.

Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.

Career progression – we invest in our engineers for the long term.

The Role

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

Key responsibilities:

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

What You’ll Bring

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.