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Fine Jewellery Retail Assistant, Anabela Chan - Sloane Street, London

Anabela Chan

Greater London

On-site

GBP 25,000 - 40,000

Full time

Yesterday

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Job summary

A luxury jewellery brand seeks a Fine Jewellery Retail Assistant for its London flagship boutique. This role involves providing exceptional customer experiences, managing sales, and maintaining high standards of inventory. Candidates should have a minimum of two years' luxury retail experience and strong communication skills. The ideal candidate will possess a keen interest in jewellery design and customer service, ensuring every client feels valued. Competitive salary and benefits are offered based on experience.

Benefits

Competitive salary

Uniform

Monthly bonus scheme

Holiday entitlement

Medical Insurance Scheme

Qualifications

Minimum of 2 years experience in a luxury retail environment.
Excellent verbal and written communication skills.
Strong understanding of jewellery materials and design trends.

Responsibilities

Provide in-store customer experience and manage sales.
Respond to customer inquiries via email and messaging.
Manage boutique stock and assist with inventory.

Skills

Luxury Retail Experience

Communication Skills

Attention to Detail

Teamwork

Customer Service Orientation

Digital Proficiency

Product Knowledge

Arabic Language

Tools

Microsoft Office Suite

Mac Software

Supporting the work of the Jeweller since 2006

Fine Jewellery Retail Assistant

Anabela Chan

Sloane Street, London SW1

About the Company

Founded in London in 2013, Anabela Chan is the first fine jewellery brand in the world to champion Laboratory Grown & Created Gemstones with high jewellery designs, artisanal craftsmanship and a focus on sustainable innovations.

Jeweller to The Stars, our creations are worn and loved globally by collectors and superstars alike, from Beyonce, Rihanna, Lady Gaga, J. Lo to Taylor Swift and members of the Royal Families. With no advertising and strictly discovered through word of mouth, our unique jewels are presented at some of the most exclusive boutiques in the world including Harrods London, Lane Crawford Hong Kong, Luisa Via Roma Florence and Moda Operandi New York.

Anabela Chan is an equal opportunity employer. We pride ourselves on creating a work environment where people feel valued, connected, heard and where creative ideas are always welcome.

Key Responsibilities

In-store customer experience, talking about the brand, showcasing the jewellery creations, carrying out the sale, packaging and after sales service.
Responding to customer email, WhatsApp and Message requests.
Managing the boutique packaging level.
Changing the boutique jewellery displays, insuring the jewellery is clean, and displays are tidy.
Managing the stock including assistance with regular stock-checks.
Creating stock reports.
Manage inventory for customer repairs, bespoke items and stock repairs.
Support with customer retention including events calendar, sending emails and gifts.

Skills & Experience

Luxury Retail Experience: 2 years minimum experience working in a Luxury Retail Environment.
Keen interest in luxury fashion/jewellery/lifestyle brands.
Digital proficiency, learning agility, and a growth mindset.
Adeptness in Mac software, Microsoft Office suites including Excel.
Strong Communication & Interpersonal Skills: Excellent verbal and written communication skills, including the ability to build rapport with clients.
Product Knowledge: Deep understanding of jewellery materials, gemstones, and design trends.
Customer Service Orientation: A passion for providing exceptional customer service and creating memorable experiences.
Attention to Detail: Ensuring accuracy in transactions and maintaining visual standards.
Teamwork: Being able to collaborate effectively with other team members.
Languages: verbal and written Arabic Language is preferred.

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