Financial Services Customer Support Agent – Southampton

Michael Page (UK); Southampton; On-site; GBP 26,000 - 30,000; Full time

Job summary

A well-established recruiting firm is looking for a Customer Support Agent in Southampton. This role involves responding to customer inquiries, providing information about financial products, and resolving issues efficiently. The ideal candidate has strong communication skills, attention to detail, and proficiency in CRM software. The position offers a competitive salary of £26,000 to £30,000, permanent employment, and opportunities for career growth in a supportive environment.

Benefits

Competitive salary

Permanent employment

Supportive working environment

Opportunities for career growth

Comprehensive benefits package

Qualifications

• Previous experience in a customer service role, ideally within financial services (not essential).
• Ability to handle customer inquiries professionally.

Responsibilities

• Respond to customer inquiries via phone, email, or online platforms.
• Provide accurate information about financial products.
• Resolve customer issues efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with departments to address customer needs.
• Identify opportunities to improve customer experience.
• Meet or exceed performance indicators.

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Attention to detail

Proficiency in CRM software

Ability to work in fast-paced environment

Customer-focused approach

Tools

CRM software

Job description

A well-established recruiting firm is looking for a Customer Support Agent in Southampton. This role involves responding to customer inquiries, providing information about financial products, and resolving issues efficiently. The ideal candidate has strong communication skills, attention to detail, and proficiency in CRM software. The position offers a competitive salary of £26,000 to £30,000, permanent employment, and opportunities for career growth in a supportive environment.