Finance Graduate - Customer Service

Credit Control; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established professional services business is seeking a Finance Graduate for a Customer Service role in London. The successful candidate will manage a portfolio focusing on cash collection and ledger administration while delivering excellent service to clients. Ideal applicants should have strong communication skills, attention to detail, and a proactive approach, along with some experience in finance. This role promises significant career growth within Credit Control.

Qualifications

• Experience in finance is advantageous.
• Team player with a willingness to learn.

Responsibilities

• Contact clients regarding overdue accounts, payments, and service queries via phone and email.
• Handle all invoice and payment correspondence, resolving queries and updating internal records accurately.
• Coordinate with internal departments to resolve client invoice queries.
• Perform account adjustments as needed.
• Coordinate with the litigation team when collection efforts are exhausted, providing full case histories.

Skills

Excellent communication skills

Attention to detail

Proactive attitude

Eagerness to learn

Tools

Salesforce

Access Dimensions

Job description

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Finance Graduate - Customer Service, London

Portfolio Credit Control is currently partnered with an ever-growing, well-established professional services business with a global presence. We are looking to strengthen the credit control team with a customer service-oriented individual interested in a long-term career within Credit Control.

Position: Graduate – Customer Service

Type: Permanent – Office Based

Reporting To: Credit Control Manager

This role involves managing a portfolio of approximately £5m across several hundred clients, focusing on cash collection and ledger administration.

The ideal candidate will remain calm under pressure, pay great attention to detail, and approach issues methodically. This is an exciting phase of growth and transition for the business.

Day-to-Day Responsibilities

• Contact clients regarding overdue accounts, payments, and service queries via phone and email.
• Handle all invoice and payment correspondence, resolving queries and updating internal records accurately.
• Coordinate with internal departments to resolve client invoice queries.
• Perform account adjustments as needed.
• Coordinate with the litigation team when collection efforts are exhausted, providing full case histories.
• Inform Client Experience of any complaints, cancellations, or action points.

Skills and Qualifications

• Excellent communication skills
• Attention to detail, proactive attitude, and eagerness to learn in a fast-paced environment
• Experience in finance is advantageous
• Team player with a willingness to learn
• Experience with Salesforce and/or Access Dimensions is beneficial but not essential; full training provided.

If interested, please apply directly or contact Brandon for further discussion.