Field Window & Door Service Engineer – Right-First-Time

Anglian Home Improvements; Plymouth; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Company van (business use)

31–33 days holiday including birthday

Volunteer time off

Product discounts

Group perks

Career development

Continuous learning opportunities

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to install and maintain uPVC products under our 10-year warranty. The role includes visiting customer homes, diagnosing faults, and taking action to rectify issues while delivering high levels of service.

You will work in a standalone field-based position with a focus on Right First Time, completing paperwork promptly and updating our PDA device. A full driving licence is required, and travel flexibility is expected.

Qualifications

• Experience of uPVC installation and maintenance (or a relevant qualification).
• Excellent customer service skills and experience in a customer facing environment.
• Be able to work on your own initiative in a standalone field based role.
• A willingness to travel as required and show flexibility within the working week.
• A full driving licence.

Responsibilities

• Visiting customer homes, identify fault and rectify per warranty and quality standards.
• Provide high level of service to every customer.
• Complete service calls on schedule with Right First Time approach to reduce cancellations.
• Accurate and timely completion of paperwork and updating the PDA device.

Skills

uPVC installation/maintenance

customer service

self-reliant / initiative

willing to travel

driving licence

Job description

Anglian Home Improvements is seeking an experienced Window and Door Engineer to install and maintain uPVC products under our 10-year warranty. The role includes visiting customer homes, diagnosing faults, and taking action to rectify issues while delivering high levels of service.

You will work in a standalone field-based position with a focus on Right First Time, completing paperwork promptly and updating our PDA device. A full driving licence is required, and travel flexibility is expected.